APS4 Participant Support Officer (Contract)

Talent International; Newcastle City Council; On-site; AUD 86,000 - 94,000; Full time

Job summary

Talent International is seeking an APS4 Participant Support Officer to join a Federal Government client. The role involves reviewing participant information, updating systems, managing workflows and handling enquiries.

You will contact participants and providers, complete assessments and resolve moderately complex matters in line with legislation and policies. The candidate should have strong communication, administrative and case-management experience, with the ability to manage priorities and

Qualifications

• Strong communication and stakeholder-engagement skills.
• Demonstrated administrative, customer service or case-management experience.
• Ability to manage competing priorities and meet deadlines.
• Experience applying legislation, policies and procedures to resolve issues.
• Ability to accurately review, enter and maintain information across computer systems.
• Calm and professional approach when managing risks or difficult situations.
• Sound judgement and the ability to identify when matters require escalation.
• Ability to deliver administrative, operational and analytical outcomes under general direction.

Responsibilities

• Review participant information and update internal systems.
• Manage allocated workflows and respond to enquiries.
• Make outbound calls to participants, providers and other stakeholders.
• Undertake suitability assessments for entry into and exit from specialist planning streams.
• Resolve participant matters in accordance with legislation, policies and guidelines.
• Escalate complex planning matters to senior team members or other service-delivery teams.
• Analyse workflows and recommend improvements to work allocation.
• Support project activities, including research, analysis, planning and reporting.

Skills

Stakeholder engagement

Administrative experience

Customer service or case-management

Prioritisation and time-management

Legislation & policy understanding

Microsoft Office proficiency

Government systems knowledge

Job description

Talent International is seeking an APS4 Participant Support Officer to join a Federal Government client. The role involves reviewing participant information, updating systems, managing workflows and handling enquiries.

You will contact participants and providers, complete assessments and resolve moderately complex matters in line with legislation and policies. The candidate should have strong communication, administrative and case-management experience, with the ability to manage priorities and