Applied AI Architect

vibehackers; Sydney; Hybrid; AUD 180,000 - 240,000; Full time

Job summary

OpenAI is hiring an Applied AI Architect based in Sydney, Australia, to be the senior technical owner for a named portfolio of customers. You will shape AI strategies and guide projects from pre-sales discovery through production adoption, designing architectures across ChatGPT Enterprise, the OpenAI API, Codex, and other agentic AI solutions.

In collaboration with cross-functional teams, you will drive measurable business outcomes, manage technical milestones, and lead evaluations, demos, and

Qualifications

• Significant experience in customer-facing technical roles such as solutions architecture or technical account leadership.
• Proven success guiding enterprises from evaluation to production adoption.
• Strong software and cloud architecture foundations (APIs, distributed systems, data integration and security).

Responsibilities

• Own the named portfolio and serve as the primary technical advisor.
• Partner with Account Directors on account strategy and milestones.
• Lead discovery with executives to identify business-ready use cases.
• Develop applied AI architectures spanning models, data, and integration.
• Guide customers through evaluations, workshops, and proofs of value.
• Track adoption, usage, and measurable customer impact.

Skills

Solutions architecture

AI deployment

Technical account leadership

Stakeholder management

Communication

Cloud architecture

API integration

Data integration

Security & privacy

Model evaluation

Enterprise AI workflows

Cross-functional collaboration

Delivery coordination

Leadership

Industry fluency

Job description

Hands-on with OpenAI models and APIs—prototyping and deploying LLM/agentic solutions, driving production adoption.

About the Role

As an Applied AI Architect at OpenAI you will be the senior technical owner for a portfolio of customers, shaping their AI strategy and guiding projects from pre-sales discovery through production adoption. You will design applied AI architectures across OpenAI products (ChatGPT Enterprise, OpenAI API, Codex), coordinate cross-functional delivery, and drive measurable customer impact.

Job Description

Role

OpenAI is hiring an Applied AI Architect to act as the senior technical owner for a named portfolio of customers. You will shape customers’ AI strategy, own the technical account plan across ChatGPT Enterprise, the OpenAI API, Codex, and other agentic AI solutions, and guide customers from evaluation and prototyping to production adoption and measurable business outcomes.

Key Responsibilities

• Serve as the primary technical advisor and long-term technical relationship owner for a named portfolio of customers and pre-sales prospects.
• Partner with Account Directors on account strategy while owning technical milestones, adoption priorities, and expansion opportunities.
• Lead discovery with executives and technical teams to identify, qualify, and prioritize use cases tied to business outcomes.
• Develop applied AI architectures spanning models, applications, data, integration, security, privacy, governance, evaluation, and deployment.
• Guide customers through technical evaluations, demos, workshops, prototypes, and proofs of value to secure production confidence.
• Maintain a focused use-case portfolio with decision criteria, ownership, blockers, success measures, delivery needs, and adoption plans.
• Coordinate and qualify support from Deployment Engineering, implementation, training, enablement, product/domain specialists, and partners.
• Track adoption, usage, account health, production readiness, and measurable customer impact; intervene early to mitigate risks.
• Share customer insights with Product, Engineering, and Research to influence product and architecture guidance.

Requirements / Qualifications

• Significant experience in customer-facing technical roles such as solutions architecture, solutions engineering, technical account leadership, AI deployment, or technical customer success.
• Demonstrated success guiding enterprise organizations from technical evaluation through production adoption and measurable impact.
• Strong software and cloud architecture foundations, including APIs, distributed systems, data integration, identity, security, and privacy.
• Understanding of modern AI systems, frontier LLMs, agentic applications, model evaluation, retrieval, and enterprise AI workflows.
• Excellent stakeholder management and communication skills; able to build credibility with senior technical and business leaders and work with engineers.
• Experience developing technical account plans, prioritizing complex customer portfolios, and connecting adoption to measurable outcomes.
• Industry or digital-native business expertise is a plus.

Location & Working Model

This role is based in Sydney, Australia. The position uses a hybrid work model requiring approximately 3 days in the office per week and OpenAI offers relocation assistance for new employees.

Skills

Technical Strategy Solution Architecture Customer-facing Leadership Stakeholder Management Prototyping API Integration Cloud Architecture Security & Privacy Model Evaluation Cross-functional Collaboration Communication Account/Program Management Delivery Coordination Industry Fluency