Application Support Analyst - Fleet Telematics

MTData; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible leave options

Employee Share Purchase Plan

Employee Assistance Program

Job summary

MTData in Mulgrave (VIC) is seeking an Application Support Analyst to join our team. You will provide hands-on technical support for MTData's applications, investigate issues, reproduce defects, and coordinate with developers for fixes.

Daily tasks include troubleshooting issues, monitoring performance, applying patches, and documenting support notes. Strong problem-solving and clear communication with customers and internal teams are essential.

Qualifications

• Experience in application support, software support or service desk.
• Ability to troubleshoot software or systems and resolve issues.
• Strong problem-solving and ownership.
• Clear communication of technical issues to customers and internal teams.
• Experience managing multiple support cases with priorities.

Responsibilities

• Troubleshoot application and system issues reported by customers.
• Identify root cause and reproduce/test issues before escalation.
• Collaborate with developers and technical teams for permanent fixes.
• Monitor system performance and assist with patches and upgrades.
• Maintain support documentation and handovers.

Skills

Application support

Troubleshooting

Customer communication

Cross-team coordination

Job description

MTData in Mulgrave (VIC) is seeking an Application Support Analyst to join our team. You will provide hands-on technical support for MTData's applications, investigate issues, reproduce defects, and coordinate with developers for fixes.

Daily tasks include troubleshooting issues, monitoring performance, applying patches, and documenting support notes. Strong problem-solving and clear communication with customers and internal teams are essential.