Application Support Analyst

Lhr; Melbourne; On-site; AUD 96,000 - 126,000; Full time

Job summary

Melton, Victoria-based Application Services Support Analyst role supporting IT systems and enterprise applications. The position involves daily monitoring, log collection, SQL server administration, VMware and vendor cooperation to resolve incidents and outages.

The role requires experience with SQL Server 2012/2014+, Crystal Reports, and SharePoint administration, with a focus on incident management and proactive problem resolution within a corporate IT environment.

Qualifications

• Degree or diploma in IT-related field.
• Substantial experience with enterprise applications.
• Minimum 3 years of DBA experience in Microsoft SQL 2012,2014 or later.
• Minimum 3 years of experience in Crystal Reports 11 or above.

Responsibilities

• Collect application logs for troubleshooting and escalate issues to vendors.
• Implement operational database scripts as required by the vendor.
• Manage application and OS scheduled tasks.
• Manage application incidents and document fix/workaround.
• Manage application patching and outages in collaboration with the vendor.
• Monitor SQL database logs (size, events, disk).
• VMWare support and server creation.
• Work with Helpdesk in troubleshooting user issues, remote connection issues.

Skills

Log collection

DB scripting

Task scheduling

Incident management

Patching & outages

SQL Server admin

Replication monitoring

Document integration

Rendering server monitoring

SQL logs monitoring

VMware support

Helpdesk collaboration

Remote troubleshooting

Education

Degree or diploma in IT

Crystal Reports 11+ certification

Tools

SharePoint 2013/2016 admin

Civica Authority ERP

VMware

SQL Server

Job description

Application Services Support Analyst (Information Technology)

Melton, Victoria

Day rate $600 +superannuation per day

Start Time: 8.00 am to 5.00 pm

Required Skill Set:

• Collect application logs for troubleshooting /escalate issues to vendors
• Implement operational database scripts as required by the vendor
• Manage application and OS scheduled tasks
• Manage Application incidents and document fix/workaround
• Manage application patching and outages in collaboration with the vendor
• Microsoft Server 2018 R2, 2012 and 2016 Support
• Monitor Authority /City Manager replication
• Monitor Authority /ECM document integration
• Monitor rendering server service and disk utilization
• Monitor SQL database logs (size, events, disk)
• VMWare support and server creation
• Work with Helpdesk in troubleshooting user issues, remote connection issues

1. QUALIFICATIONS & EXPERIENCE

• Degree or diploma within and information technology related field with substantial experience working within a corporate environment and a multidisciplinary information technology team.
• Substantial experience in the implementation, development, maintenance and support of various enterprise applications.
• Minimum 3 years of DBA experience in Microsoft SQL 2012,2014 or later
• Minimum 3 years of experience in Crystal Report 11 or above

2. KEY SELECTION CRITERIA

• Minimum 5 years of experience in the implementation, development, maintenance and support of various enterprise applications.
• IT service management functions such as incident, problem, change, release and configuration management.
• Proficient in enterprise information systems design to ensure the appropriate technological components are integrated to form a solution that meets business requirements.
• Build appropriate and effective working relationships with internal clients and suppliers.
• Proficient in issue analysis and problem resolution to ensure the service desk is provided with adequate assistance in servicing client needs.
• Proficient in SQL, tsql and PowerShell scripting
• Minimum 3 years of DBA experience in Microsoft SQL 2012,2014 or later
• Minimum 3 years of experience in Crystal Report 11 or above
• Site/Farm Administration skills in SharePoint 2013/2016
• Administrator Experience with Civica’s ERP Authority will be advantageous
• Understanding of Firewall rules