Application Analyst

Clarendon Homes; The Hills Shire Council; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Secure undercover parking

Flexible work options

Health and wellbeing discounts

Ongoing learning opportunities

Generous leave policies

Job summary

Campbell Property Group (CPG) in The Hills Shire Council is looking for an experienced Application Analyst at the Norwest Head Office. This role is crucial in the IT Applications team, focusing on the support, administration, and continuous improvement of business-critical applications.

As a senior team member, you will work autonomously, mentoring junior analysts, leading incident resolution, and managing applications across their lifecycle. The position offers flexible work options and supports professional development.

Qualifications

• Extensive experience in application support, systems analysis or related role.
• Proven experience leading complex incident resolution.
• Strong understanding of ITIL service management principles.

Responsibilities

• Work autonomously and guide the team on complex application issues.
• Own support and configuration of assigned business applications.
• Provide senior-level support and guidance for enterprise applications.

Skills

Application support

Systems analysis

SQL

ITIL service management

Cloud-based platforms

Mentoring

Troubleshooting

Education

Experience in application support and systems analysis

Exposure to construction or ERP systems

Tools

HubSpot

Database structures

Job description

Campbell Property Group (CPG), one of Australia’s leading residential construction and property development companies, is growing. We are looking for an experienced Application Analyst to join our team at the Norwest Head Office. The Application Analyst is a senior member of the IT Applications team responsible for the support, administration and continuous improvement of CPG’s business‑critical applications across their full lifecycle.

Responsibilities

• Work autonomously, exercising sound judgement on complex application issues and guide others in the team.
• Own the support, configuration and continuous improvement of an assigned portfolio of business applications.
• Determine resolution approaches for complex incidents and problems, escalating only where genuinely required.
• Advising business stakeholders and vendors on application options, impacts and implementation considerations.
• Provide technical guidance, coaching and quality review to Application Support Analysts.
• Provide senior‑level (2nd and 3rd line) support for enterprise applications, ensuring availability, performance and reliability.
• Own assigned applications across their lifecycle, including configuration, administration, upgrades and decommissioning.
• Maintain and improve application support processes, procedures and documentation, incorporating security considerations.
• Advise on application security, licensing, upgrades, backups and disaster recovery needs.
• Lead diagnosis and resolution of complex incidents, coordinating stakeholders to restore service within SLAs.
• Assess, develop, document and implement changes through the change control process with minimal disruption.
• Plan and coordinate application releases and deployments across teams, ensuring quality, security and compliance.
• Lead testing, quality assurance and post‑release reviews, identifying and resolving issues.
• Manage application enhancements and configuration changes to improve business performance.
• Analyse business and application processes to identify opportunities for improvement, automation and optimisation.
• Design and recommend practical solutions and future‑state processes aligned to business objectives.
• Translate business requirements into clear functional specifications to guide solution design and delivery.
• Provide subject‑matter expertise to projects and initiatives affecting supported applications.
• Maintain user access, permissions and role‑based access controls in line with policy.
• Monitor and address application security vulnerabilities and support audits, risk assessments and compliance reporting.
• Maintain data integrity through access controls, backup and recovery practices.
• Provide technical mentoring, knowledge sharing and quality review to Application Support Analysts, building team capability.

Qualifications

• Extensive experience in application support, systems analysis or a related role, including senior or lead responsibility for business‑critical applications.
• Demonstrated experience owning applications across their lifecycle (support, configuration, enhancement, upgrade and integration).
• Proven experience leading complex incident and problem resolution and coordinating with vendors and technical teams.
• Experience mentoring or providing technical guidance to junior support analysts.
• Exposure to application integrations, APIs, data migrations and cloud‑based platforms.
• Construction industry or ERP / finance and project systems experience highly desirable.
• Experience with HubSpot or other cloud‑based CRM highly desirable.
• Strong understanding of ITIL service management principles (incident, problem, change, release and configuration management).
• Solid knowledge of database structures, SQL queries and reporting tools.
• Understanding of application security, role‑based access control (RBAC) and data privacy / compliance.
• Working knowledge of integrations, APIs, networking, cloud services and IT infrastructure.
• Familiarity with automation tools and techniques to streamline application processes.
• Awareness of AI tools and their responsible application to support and analysis work.
• Analytical and detail‑oriented with strong, structured troubleshooting skills.
• Proactive, resourceful and able to work autonomously on complex issues.
• Strong communicator, able to translate between business and technical audiences.
• Calm under pressure, able to manage multiple priorities and competing demands.
• Collaborative leader who shares knowledge and lifts the capability of the team.
• Continuous learner with a strong improvement and automation mindset.

Benefits

• Secure undercover parking.
• A welcome gift when you start – to make you feel at home.
• Competitive pay and flexible work options.
• A focus on your health and wellbeing – including multiple gym and health insurance discounts.
• Great retail deals – including travel, groceries and more.
• Big savings on home builds, trades, suppliers and utilities.
• Ongoing learning through the CPG Academy, with mentoring and unlimited training.
• Opportunities to give back through our charity partners.
• Generous leave – including parental, volunteer, reservist and emergency services leave.
• Free wellbeing support for you and your family, including EAP and health coaching.
• Annual nutrition and fitness check‑ins.
• Help with financial planning.
• A referral bonus when you bring a friend on board.

At Campbell Property Group (CPG), everyone has a home. We are committed to fostering a diverse, inclusive workplace where everyone feels safe, respected and supported and we are proud to be an equal opportunity employer.