L2 Service & Support Engineer

Clarendon Homes Shoalhaven; City of Brisbane; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Health and wellbeing perks

Gym discounts

Retail discounts

CPG Academy

Parental leave

Volunteer leave

Wellbeing support

Job summary

Campbell Property Group (CPG) is seeking an experienced L2 Service & Support Engineer to join our IT team in Loganholme, QLD. You will provide on-site and remote technical support, own day-to-day priorities and collaborate with regional IT teams to minimize downtime.

You’ll diagnose hardware, software, network and AD issues, manage tickets in ITSM, support M365, and assist with deployments, patching and security practices across Queensland sites.

Qualifications

• 3+ years in IT support, service desk, or desktop administration.
• Strong troubleshooting across Windows and Mac OS, Microsoft 365, AD, endpoint support, hardware, software and network connectivity.
• Experience with ITSM tools, ticketing systems and remote support technologies.
• Experience configuring, deploying and supporting IT hardware, software, mobile devices and cloud-based apps.
• Understanding of user access control, password management, endpoint protection, and IT security protocols.
• Networking basics: TCP/IP, DNS, DHCP, VPNs, firewalls.
• Familiarity with ITIL practices and incident management is preferred.
• Experience with system upgrades, software rollouts and IT projects.

Responsibilities

• Provide 1st and 2nd level technical support to employees in person, via phone, email and chat.
• Act as the senior on-site IT support contact for Loganholme, owning local requests and issues.
• Diagnose and troubleshoot hardware, software, network, printer, telephony and endpoint issues.
• Manage day-to-day support priorities with limited on-site supervision and escalation as needed.
• Escalate complex issues to infrastructure, vendors or leadership with full background and actions.
• Log, track and document all interactions in the ITSM system with timely updates.
• Support Microsoft 365, Active Directory, device management, endpoint support and password management.
• Assist with deployments, patches, testing and QA activities.
• Maintain IT asset records across Queensland sites.
• Provide user training on IT tools and cybersecurity practices.
• Create knowledge base articles to improve efficiency.
• Identify recurring problems and contribute to improvements.
• Build relationships with stakeholders and remote teams.
• Occasional travel within Queensland and NSW for on-site support.

Skills

Windows support

Mac support

Microsoft 365

Active Directory

ITSM tools

Remote support

Network connectivity

Cyber security

VPNs & Firewalls

On-site support

Tools

ITSM tooling

Remote support tools

Job description

Your Next Opportunity

Campbell Property Group (CPG) – one of Australia’s most respected residential construction and property development companies – is seeking an experienced, motivated and detail-oriented L2 Service & Support Engineer to join our brilliant IT team based in Loganholme QLD.

Reporting to the IT Service & Support Team Leader, this role will act as the senior IT support contact for our Loganholme site, providing high-quality technical support, local ownership of day-to-day support priorities, and proactive communication with Norwest-based leadership and specialist IT teams.

The L2 Service & Support Engineer is responsible for troubleshooting complex IT issues, supporting system and network maintenance, assisting with deployments and upgrades, and helping ensure business operations continue with minimal disruption. This role requires sound judgement, strong problem-solving skills, clear communication, and the confidence to work independently while knowing when to elevate or seek guidance.

What You’ll Do

• Provide 1st and 2nd level technical support to employees in person, via phone, email and chat.
• Act as the senior on-site IT support contact for Loganholme, taking local ownership of support requests, technical issues and user concerns.
• Diagnose and troubleshoot hardware, software, network, connectivity, printer, telephony and endpoint issues.
• Manage day-to-day support priorities with limited on-site supervision, using sound judgement to determine next steps and escalation requirements.
• Escalate complex or unresolved issues to infrastructure, application, vendor or leadership teams with clear background, impact, troubleshooting completed and recommended actions.
• Log, track and document all support interactions, actions and resolutions in the ITSM ticketing system, ensuring timely updates and SLA awareness.
• Support Microsoft 365, Active Directory, device management, endpoint support, user access, password management and related administration tasks within role scope.
• Assist with IT hardware and software deployments, upgrades, patching, system testing and quality assurance activities.
• Maintain accurate IT asset records and support effective management of local devices and equipment across Queensland sites.
• Provide user guidance and training on IT tools, cyber security practices and standard support processes.
• Create and maintain knowledge base articles, FAQs, user guides and troubleshooting documentation to improve team efficiency and reduce repeat issues.
• Identify recurring problems and contribute to preventative actions, process improvements and continuous improvement initiatives.
• Build strong working relationships with local stakeholders, remote IT teams, vendors and suppliers.
• Occasional travel within Queensland and New South Wales may be required to provide on‑site support.

About You

• Minimum 3+ years’ experience in IT support, service desk, desktop support or IT systems administration.
• Strong troubleshooting capability across Windows and Mac operating systems, Microsoft 365, Active Directory, endpoint support, hardware, software and network connectivity.
• Experience working with ITSM tools, ticketing systems and remote support technologies.
• Experience configuring, deploying and supporting IT hardware, software, mobile devices and cloud-based applications.
• Sound understanding of user access control, password management, endpoint protection, cyber security practices and IT security protocols.
• Basic to intermediate networking knowledge, including TCP/IP, DNS, DHCP, VPNs and firewalls.
• Familiarity with ITIL practices, incident management and IT service delivery best practice is preferred.
• Exposure to system upgrades, software rollouts, project‑based IT implementations and continuous improvement activities.
• Ability to work independently, manage competing priorities and make sound decisions within role scope.
• Confident knowing when to act, when to seek guidance and when to elevate to leadership or specialist teams.
• Analytical, detail‑oriented and solution‑focused, with strong follow‑through and a proactive approach to preventing repeat issues.
• Friendly, approachable and collaborative, with a strong customer service mindset and the ability to build trust with local stakeholders.
• Clear and proactive communicator who keeps remote leadership and team members informed of site issues, risks, priorities and support needs.
• Curious and continuous learner, with an interest in using emerging technologies and AI tools responsibly to improve productivity and service delivery.

What’s On Offer

When you join Campbell Property Group, you’ll enjoy:

• Health and wellbeing perks – gym discounts, health insurance, annual nutrition & fitness check‑ins
• Retail discounts across travel, groceries, and lifestyle
• Savings on home builds, trades, suppliers, and utilities
• Ongoing learning and development through the CPG Academy
• Generous leave – including parental, volunteer, and community service leave
• Wellbeing support for you and your family (EAP, financial coaching, health programs)

About Us

At Campbell Property Group (CPG), we’re passionate about creating better lifestyles for Australians through quality homes, communities, and services.

Our Businesses Include

• Clarendon Homes – award‑winning, innovative homes across QLD and NSW
• Domaine Homes – affordable, stylish homes designed for modern families
• CPG Estates – developing vibrant, sustainable communities
• Loan Market Elevate – expert financial solutions to support our customers’ property journeys

With over 40 years in the home building industry, we’ve built a reputation for quality, integrity, and customer care.

At Campbell Property Group (CPG), everyone has a home. We are committed to fostering a diverse, inclusive workplace where everyone feels safe, respected and supported and we are proud to be an equal opportunity employer.