Apia Specialist

Suncorp Group.; Adelaide; Hybrid; AUD 40,000 - 52,000; Part time

Benefits offered by this job

Employee discounts and rewards

Study support

Parental Leave

Wellness programs

Job summary

Apia Specialist role at Suncorp Group in Adelaide seeks a customer-focused professional to bind customers with suitable insurance options. Training spans 7 weeks onsite, followed by a hybrid arrangement with one mandatory onsite day weekly.

Part-time shifts offer flexible windows across mornings, with options from 20 to 37.5 hours weekly and enhanced loading on Saturdays. The position emphasizes inbound calls, product guidance, and achieving sales targets while delivering exceptional service to

Qualifications

• Exceptional customer service skills either face to face or over the phone.
• Ability to connect with customers and lead great conversations to provide the right solutions.
• Effective interpersonal and communication skills both written and verbal.
• Problem solving and negotiation skills.
• Good computer literacy and navigation skills with experience working with multiple systems.

Responsibilities

• Take inbound calls regarding multiple insurance products.
• Providing information on the products available and identifying the appropriate policy to meet the customers' requirements.
• Deliver a seamless customer experience on various insurance products that provide value to our customers.
• Achieve customer sales and service targets set for all customer segments.

Job description

Job Description

Description

As an Apia Specialist you will be connecting our customers to the products and services that meet their needs and lifestyle. We want to help them protect their today and tomorrow and it makes us feel good helping them.

These are permanent part-time roles offering between 20 and 37.5 hours per week, with shifts available across a range of times.

Additionally, you will benefit from a 7-week, full-time onsite training program, ensuring you are fully equipped for success from day one. Following your training period, you will have the opportunity to work from home however, there is a mandatory requirement to work onsite 1 day per week.

What you'll do

• Take inbound calls regarding multiple insurance products
• Providing information on the products available and identifying the appropriate policy to meet the customers' requirements
• Deliver a seamless customer experience on various insurance products that provide value to our customers
• Achieve customer sales and service targets set for all customer segments

What you'll bring

• Exceptional customer service skills either face to face or over the phone
• Ability to connect with customers and lead great conversations to provide the right solutions
• Effective interpersonal and communication skills both written and verbal
• Problem solving and negotiation skills
• Good computer literacy and navigation skills with experience working with multiple systems
• Prior experience in sales or knowledge of the sales process is desirable

Shift & Hours

We are recruiting for the following part-time shift options:

• Option 1: Mon, Tues, Wed, Thu, Fri - 37.5 hours - start window 7.30am-10:30am
• Option 2: Mon, Wed, Thu, Fri - 30 hours - start window 7.30am-10:30am
• Option 3: Mon, Wed, Thu - 22.5 hours - start window 7.30am-10:30am / 10:00am -1:00pm
• Option 4: Mon, Tues, Thu, Fri - 20 hours - start window 10:00 - 13:00

'Start window' means you can be asked to start at any time between the hours shown. You must be able to fully commit to the shift shown. You will also receive 100% loading after 12pm for Saturday shifts.

Training Period

If successful, you will embark on a comprehensive 7-week full-time training program to set you up for success. Training is scheduled Monday to Friday from 8.30am - 4.30pm commencing Wednesday 30 th September. This will take place onsite at our Adelaide office.

What we can offer you

Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:

• Employee discounts and rewards - exclusive offers on more than 400 of Australia's large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Insurance, AAMI, Shannons, Apia and GIO.
• Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
• Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave.
• Wellness - We offer a wide range of initiatives to promote our employees' health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

Why you'll love working with us

At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we've had to become even more customer obsessed, innovative and performance driven than ever before.

Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we're here. Caring for others, being courageous and doing the right thing underpins everything we do.

At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers.

If you require more information or any support and adjustments to participate equitably in our recruitment process or in the workplace, we encourage you to contact or a confidential conversation .