APAC Technical Services & Support Manager

Cox Purtell Staffing Services; Sydney; On-site; AUD 140,000 - 150,000; Full time

Benefits offered by this job

Bonus

Superannuation

Job summary

Sydney - Rosebery on site with free parking. This full-time permanent role leads the APAC technical support and professional services team for a world-leading business serving broadcast, live events, pro-audio, sports and security applications.

The working manager position combines hands-on technical customer engagement with people leadership for a geographically distributed engineering team across Australia and Southeast Asia. Expect ~60% customer-facing work and travel of 15–20% per year.

Qualifications

• 3+ years in sales engineering, pre-sales, or technical support services.
• Solid understanding of IP networking.
• Familiarity with audio and video technology standards.
• Cultural sensitivity and adaptability across international markets.

Responsibilities

• Lead and manage the technical support and professional services engineering team, based across Australia and Southeast Asia.
• Own the coordination and delivery of technical support across the APAC region.
• Oversee professional services delivery, including project management, commissioning, and training.
• Engage with SLA customers alongside the Sales and Customer Success teams.
• Own escalation management and relationship recovery where required.
• Represent the business at customer-facing and industry events.
• Monitor team engagement cadence and resolve roadblocks.
• Contribute to RFP/RFI technical support responses in collaboration with Sales and Pre-Sales.

Skills

Sales engineering

IP networking

Audio/video tech

Customer engagement

Leadership

Job description

Sydney - Rosebery on site with free parking. This full-time permanent role leads the APAC technical support and professional services team for a world-leading business serving broadcast, live events, pro-audio, sports and security applications.

The working manager position combines hands-on technical customer engagement with people leadership for a geographically distributed engineering team across Australia and Southeast Asia. Expect ~60% customer-facing work and travel of 15–20% per year.