APAC Supplier Relations Director - Remote

Twilio Inc.; Australia; Remote; AUD 230,000 - 310,000; Full time

Job summary

Twilio is hiring a Director, Supplier Relations APAC to lead regional supplier partnerships, optimize COGS, and guide a team of specialists across APAC. You will collaborate with Sales, Product, and Legal to align connectivity strategy with enterprise growth in Australia, Japan, and beyond.

The role emphasizes strategic negotiations, regulatory compliance, and data-driven route optimization to ensure reliable, scalable connectivity for Twilio customers in a dynamic APAC market.

Qualifications

• Minimum of 7 years in the telecommunications or CPaaS industry, with at least 3 years in a leadership or senior supplier/carrier management role.
• Deep understanding of APAC telecommunications ecosystems, messaging aggregators, and regional market dynamics.
• Proven track record of negotiating commercial supplier agreements and driving unit economics (COGS) optimization.
• Experience collaborating with Sales, Product, and Operations to translate revenue demand into supplier capacity.
• Strong analytical skills with experience leveraging performance metrics and data tools for route optimization.
• Professional fluency in English and an additional APAC language (e.g., Japanese, Mandarin, or Bahasa).
• Bachelor's degree in Telecommunications, Business, or a related field.
• Technical understanding of core communications protocols and standards (e.g., SMPP, SIP, REST APIs, A2P/P2P messaging).

Responsibilities

• Direct, mentor, and manage a team of supplier relations specialists and analysts across APAC.
• Lead commercial negotiations with regional telecommunications carriers, messaging aggregators, and OTT suppliers to secure competitive unit economics (COGS) and expand direct connectivity.
• Partner with APAC Sales and Product teams to analyze market demand, forecast capacity needs, and support localized go-to-market strategies for key growth countries.
• Continuously monitor supplier performance, route latency, delivery success rates, and margins, using data-driven insights to optimize traffic allocation.
• Operationalize regional telecommunications mandates, local sender ID registries, and anti-spam regulations across APAC markets in coordination with Legal and Regulatory teams.
• Serve as the primary escalation point for supplier SLA breaches, network disruptions, and service degradations to maintain high platform uptime.

Skills

Leadership in supplier mgmt

APAC telecom knowledge

Negotiation & vendor mgmt

Analytical skills

English + APAC language

Education

Bachelor's degree in Telecommunications, Business or related field

Tools

SMPP

SIP

REST APIs

A2P/P2P messaging

Job description

Twilio is hiring a Director, Supplier Relations APAC to lead regional supplier partnerships, optimize COGS, and guide a team of specialists across APAC. You will collaborate with Sales, Product, and Legal to align connectivity strategy with enterprise growth in Australia, Japan, and beyond.

The role emphasizes strategic negotiations, regulatory compliance, and data-driven route optimization to ensure reliable, scalable connectivity for Twilio customers in a dynamic APAC market.