APAC Customer Support Agent

Teamtailor AB; Sydney; Hybrid; AUD 60,000 - 85,000; Full time

Benefits offered by this job

25 days vacation

Work-life balance

Growth opportunities

Mac/Phone Starter kit

Global team support

Annual company trip

Job summary

Teamtailor AB is expanding its Customer Support presence in Oceania and seeks a driven professional to own the Australian region, helping customers get the most out of Teamtailor through live chat, email, and occasional outbound calls. You will collaborate with global Support, Product, and Tech teams to ensure customer voices from Australia are heard clearly.

The role requires a customer‑first mindset, comfort with remote work, and strong communication skills, with an eye for analytics and

Qualifications

• Solid background in customer support; SaaS experience a plus
• Ownership mindset and desire to shape a growing region
• Analytical, curious and confident with technical tools
• Excellent communicator, comfortable working remotely and cross‑functionally
• Passionate about creating great customer experiences

Responsibilities

• Provide fast, friendly chat and email support (chat primary via Intercom)
• Troubleshoot issues with Tech and Product teams
• Share customer insights and feedback from Australia
• Identify and report bugs and keep customers informed
• Create helpful guides and self-service content
• Build strong relationships across time zones with internal and external teams

Skills

Customer support

SaaS experience

Analytical thinking

Communication

Remote work

Job description

Join us to shape the future!

Teamtailor is a global Employer Branding and ATS SaaS platform used by over 13,000 companies, 250,000 users, and available in 90 countries worldwide.

Working at Teamtailor means being part of a dynamic, fast-paced tech company that values impact and responsibility. Our workplace fosters an environment where everyone can contribute meaningfully to the growth of the company.

Building a diverse team with a wide range of experiences, skills, and backgrounds has always been central to Teamtailor’s mission, and it remains a strength today. We welcome all individuals who share our vision and are committed to contributing to our collective success. Join us in helping companies and people communicate in more meaningful ways to make life-changing decisions together.

We’re expanding our Customer Support presence in Oceania and looking for someone who’s ready to take ownership and make sure our customers in the region get the world-class support we’re known for. If you love solving problems, connecting with people, and shaping something new, this is your chance to make a region your own and grow your career with one of the most exciting and growing companies in HR tech.

About the Role:

You’ll be part of the Customer Support team that is the go-to point of contacts for our Australian customers, helping them get the most out of Teamtailor and ensuring they always leave with a smile. You’ll troubleshoot, guide, and support users across live chat, email, and the occasional outbound call. You’ll also collaborate closely with our global Support, Product, and Tech teams to make sure customer voices from Australia are heard loud and clear. This is an opportunity to build and grow something meaningful, with the backing of an experienced, supportive global team.

Key Responsibilities:

• Provide fast, friendly chat and email support (chat is our main source, and we work with Intercom)
• Troubleshoot issues and work with our Tech and Product teams to resolve them
• Share customer insights and feedback from the Australian region
• Identify and report bugs, keeping customers informed along the way
• Create helpful guides and self-service content
• Build strong relationships across time zones, both internally and externally

We are looking for someone who is:

• Has a solid background in customer support (bonus points for SaaS experience)
• Thrives on ownership and wants to shape a growing region
• Analytical, curious, and confident navigating technical tools
• Excellent communicator, comfortable working remotely and cross-functionally
• Passionate about helping people and creating great customer experiences

What we offer:

• 25 days of paid vacation
• A healthy work-life balance
• Plenty of growth opportunities (leadership, specialization, or both!)
• A full starter kit, MacBook, iPhone & Teamtailor swag
• A supportive, global team that’s got your back every step of the way
• Our annual 4-day company trip to a secret European destination, all paid for by Teamtailor.

If this sounds like you, you know what to do.