APAC Partner Success Lead - Growth & Enablement

Pax8; Sydney; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Health benefits

Wellbeing programs

Financial support

Job summary

Pax8 is seeking a Partner Success Manager to help build our Partner Success function across APAC from Sydney, Australia. You’ll advise high-value partners, drive retention and growth, and collaborate with Sales, Support, Operations, and Vendors to deliver outcomes.

You’ll leverage data to inform strategy, advocate for partners, and shape scalable programs in a fast-growing region. The role offers visibility to leadership and opportunities to influence Pax8’s cloud marketplace in APAC.

Qualifications

• Proven experience in Partner Success, Customer Success, Account Management or similar customer-facing roles.
• Strong relationship-building skills with the ability to influence and collaborate across multiple stakeholders.
• Demonstrated ability to solve complex problems and navigate ambiguity with confidence.
• Experience working within SaaS, cloud, channel or MSP ecosystems.
• Data-driven mindset, able to translate insights into action and measurable outcomes.
• A proactive, partner-first approach with strong communication and ownership.

Responsibilities

• Act as a trusted advisor to partners, anticipating needs and driving satisfaction, retention, and advocacy.
• Guide partners to maximise Pax8 value through tailored insights, best practices, and enablement.
• Collaborate cross-functionally with Sales, Support, Operations, and Vendor teams to deliver seamless outcomes.
• Identify risk signals early and coordinate swift resolution of escalations and operational challenges.
• Play a key role in onboarding, migration, and strategic programmes for high-value partners.
• Use partner health metrics to prioritise actions, improve engagement, and inform business strategy.

Skills

Partner Success

Customer Success

Account Management

Relationship Building

Problem Solving

Data-Driven

SaaS/Cloud

Cross-Functional Collaboration

Job description

Pax8 is seeking a Partner Success Manager to help build our Partner Success function across APAC from Sydney, Australia. You’ll advise high-value partners, drive retention and growth, and collaborate with Sales, Support, Operations, and Vendors to deliver outcomes.

You’ll leverage data to inform strategy, advocate for partners, and shape scalable programs in a fast-growing region. The role offers visibility to leadership and opportunities to influence Pax8’s cloud marketplace in APAC.