APAC IT Support Specialist | Hybrid Work & Growth

Demant Polska; City of Brisbane; Hybrid; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Hybrid working environment

MyRewards program

Online Wellbeing centre

Novated Leasing

Employee Assistance Program

Birthday and Christmas gifts

Job summary

Demant is seeking a Regional IT Support Specialist to join the Service Desk in Brisbane (Nundah). This permanent, full-time role is hybrid, starting onsite for onboarding with later 3 days in office and 2 days from home, 9am-5pm local time, with occasional travel.

You will provide 1st and 2nd line IT support across devices, software, network and workplace tech, via phone, email, remote, and onsite support, ensuring incidents are resolved or escalated.

Qualifications

• Previous experience providing 1st/2nd level IT support, Service Desk or End User Computing support.
• Strong customer service, communication and stakeholder management skills.
• MSP (Managed Service Provider) background highly desirable.
• Working knowledge of Microsoft 365, MS Teams, Active Directory/Azure AD, Citrix and basic device deployment tools such as SCCM/Autopilot.
• Exposure to networking, telephony and IT support systems, including Cisco Meraki, Cisco Call Manager, Remedy, print server management and basic PowerShell scripting.
• Strong attention to detail and the ability to maintain accurate system, asset and support documentation.
• A collaborative mindset and willingness to work with regional and global IT teams. Openness and willingness to learn and develop.
• Flexibility to work rostered shifts between6:30am and 6:30pm AEST and undertake occasional intrastate or interstate travel.

Responsibilities

• Provide 1st and 2nd level IT support to end users across the Asia Pacific region via phone, email, remote support, onsite assistance and service desk requests.
• Troubleshoot and resolve hardware, software, network, Microsoft 365 and workplace technology issues, escalating complex matters where required.
• Manage the provisioning, configuration and maintenance of IT equipment and user access, including laptops, desktops, mobile devices, onboarding and system permissions.
• Ensure audiovisual (AV) equipment is maintained and fully operational, coordinating with external suppliers as required to resolve issues and support ongoing functionality.
• Provide IT onboarding and introductory support to new employees, ensuring they are familiar with relevant systems, tools and technology processes.
• Maintain accurate service desk records, IT assets, documentation and knowledge-base content, while supporting IT projects and continuous service improvements.
• Collaborate with internal IT teams, business stakeholders and external vendors to resolve technical issues and ensure reliable IT services across the region.
• Contribute to the IT knowledge base by maintaining clear, up‑to‑date documentation to support knowledge sharing, training and consistent service delivery.

Skills

1st/2nd line support

Customer service

MSP background

Microsoft 365/Teams

Active Directory/Azure AD

Citrix

SCCM/Autopilot

Networking/PowerShell basics

Tools

Cisco Meraki

Cisco Call Manager

Remedy

Print server management

Job description

Demant is seeking a Regional IT Support Specialist to join the Service Desk in Brisbane (Nundah). This permanent, full-time role is hybrid, starting onsite for onboarding with later 3 days in office and 2 days from home, 9am-5pm local time, with occasional travel.

You will provide 1st and 2nd line IT support across devices, software, network and workplace tech, via phone, email, remote, and onsite support, ensuring incidents are resolved or escalated.