Apac It Senior Business Analyst

Prysmian Group; Melbourne; On-site; AUD 70,000 - 100,000; Full time

Job summary

Prysmian Group in Melbourne seeks an IT Application Support professional with SAP implementation experience to collaborate with engineering, logistics, finance and other teams. You will participate in design reviews, support data migrations and ensure smooth transitions to production, while maintaining system performance and user adoption.

The role requires strong problem solving, excellent communication, and ability to work across time zones in a global environment.

Qualifications

• 3+ years in IT application support or SAP implementation/rollout involvement.
• Proficient in Agile and DevOps practices.
• Experience with digital product design/development is advantageous.
• Knowledge of manufacturing processes and order-to-cash/supply chain.
• Able to troubleshoot SAP, Salesforce and digital product issues and resolve bugs.
• Experience in a global, multi-geo environment.
• Analytical and meticulous with strong problem solving.
• Excellent communication and ability to explain technical concepts to non-technical teams.

Responsibilities

• Participate in business process workshops to identify productivity gains.
• Collaborate with IT and business teams to propose sustainable solutions.
• Support SAP users to ensure readiness and adoption of changes.
• Review SAP designs and provide recommendations; manage local integration efforts.
• Coordinate data migration and legacy extractions with external vendors or IT teams.
• Monitor SAP production performance and track KPIs using analytics platforms.
• Create user documentation, conduct training, and provide ongoing support.
• Communicate project updates, risks, and milestones to leadership and teams.
• Ensure compliance with Prysmian’s processes and best practices.
• Assist with break-fix of SAP, troubleshooting issues and providing workarounds.

Skills

Agile & DevOps

SAP troubleshooting

ServiceNow

Salesforce

IT support

Analytical thinking

Communication skills

Tools

SAP

ServiceNow

Salesforce

Job description

Job Requirements :

• Participate in business process workshops, identifying opportunities for productivity and efficiency gains.
• Collaborate with business/IT teams like engineering, logistics, commercial and finance teams to understand business challenges and recommend suitable and sustainable solutions.
• Support business users to understand impacts of SAP systems and processes implemented to ensure readiness in the user community to adopt changes (if any).

2. Design Implementation and transition to support:

• Participate in reviewing designs of the SAP solution and provide recommendations as appropriate
• Actively assess the transition to support needs ensuring integrations aspects to locally manage systems like ecommerce and other reporting tools.
• Where local development effort is required, manage the design, build and test of the locally managed applications ensuring integration to SAP works seamlessly.
• Execute integration testing and regression testing to ensure no negative impact on PRODUCTION business due to project activities
• Support business users with data migration and preparation activities, including orchestrating the legacy system extractions with non-SAP external vendors or IT team as necessary.

3. Performance Monitoring and Optimization:

• Monitor the performance of the implemented SAP system in production, ensuring a working product is delivered for the business.
• Utilize analytics platforms to track key performance indicators (KPIs) such as production uptime, defect rates, and delivery timelines.
• Conduct root-cause analysis of technical issues and implement solutions promptly to minimize downtime.

4. Collaboration and Communication:

• Serve as a liaison between IT and business stakeholders to ensure alignment on improvement initiatives.
• Create user-friendly documentation, conduct training sessions, and provide ongoing support to teams using digital systems.
• Communicate project updates, risks, and milestones effectively to leadership and cross-functional teams.

5. Compliance and Best Practices:

• Ensure compliance to Prysmian’s processes and protocols.
• Stay updated on best practices and industry changes to effectively support the business needs.

6. Support break-fix of SAP and ensure continuous working product:

• Responsible for resolving tickets related to SAP issues and updating ServiceNow tickets accordingly.
• Troubleshoot digital product related issues, collaborating with other analysts to identify root cause and potential resolution.
• Providing and articulating to end-users, potential workarounds to overcome issues to restore the service while the system fix is being worked on.
  

Job Requirements :

• At least 3 years’ experience working in IT application support environment AND/ OR involvement in SAP implementation / rollout.
• Proficient in Agile and DevOps ways of working.
• Experience in digital product design and development is advantageous.
• Knowledgeable in manufacturing business processes and general order to cash and supply chain fulfilment processes.
• Able to troubleshoot SAP, Salesforce and digital product technical issues and resolve bugs/fixes when required.
• Experience working in a global environment with multiple business units and geographies/ time zone.
• Analytical and meticulous
• Self-starter attitude
• Forward thinking and ability to plan/ organize work
• Exceptional problem-solving skills with a detail-oriented approach.
• Strong communication skills to convey technical concepts to non-technical teams.
• Ability to manage multiple projects and prioritize tasks effectively in a fast-paced environment.

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