APAC Customer Support Agent — Own the Region

Teamtailor; Sydney; Teletrabalho; AUD 70 000 - 110 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

25 days of paid vacation

Healthy work-life balance

Growth opportunities

MacBook, iPhone & Teamtailor swag

Supportive global team

Resumo da oferta

Teamtailor is expanding its Customer Support presence in Oceania and is looking for someone to own the Australian region, delivering world-class support and shaping a growing territory. You’ll handle live chat and email support with Intercom, troubleshoot with our Tech and Product teams, and translate customer feedback into improvements while building strong relationships across time zones.

This role suits those who thrive on ownership, are analytical, and excel at clear communication while

Qualificações

• Experience in customer support, especially SaaS is a plus.
• Ability to work remotely and cross-functionally.
• Comfort with technical tools and troubleshooting.

Responsabilidades

• Provide fast, friendly chat and email support (Intercom is used).
• Troubleshoot issues with Tech and Product teams.
• Share customer insights from the Australian region.
• Identify and report bugs and keep customers informed.
• Create helpful guides and self-service content.
• Build relationships across time zones with internal and external teams.

Conhecimentos

Customer support

SaaS experience

Ownership mindset

Analytical skills

Communication skills

Ferramentas

Intercom

CRM

Descrição da oferta de emprego

Teamtailor is expanding its Customer Support presence in Oceania and is looking for someone to own the Australian region, delivering world-class support and shaping a growing territory. You’ll handle live chat and email support with Intercom, troubleshoot with our Tech and Product teams, and translate customer feedback into improvements while building strong relationships across time zones.

This role suits those who thrive on ownership, are analytical, and excel at clear communication while