APAC Customer Support Agent

Teamtailor; Sydney; Remote; AUD 70,000 - 110,000; Full time

Benefits offered by this job

25 days of paid vacation

Healthy work-life balance

Growth opportunities

MacBook, iPhone & Teamtailor swag

Supportive global team

Job summary

Teamtailor is expanding its Customer Support presence in Oceania and is looking for someone to own the Australian region, delivering world-class support and shaping a growing territory. You’ll handle live chat and email support with Intercom, troubleshoot with our Tech and Product teams, and translate customer feedback into improvements while building strong relationships across time zones.

This role suits those who thrive on ownership, are analytical, and excel at clear communication while

Qualifications

• Experience in customer support, especially SaaS is a plus.
• Ability to work remotely and cross-functionally.
• Comfort with technical tools and troubleshooting.

Responsibilities

• Provide fast, friendly chat and email support (Intercom is used).
• Troubleshoot issues with Tech and Product teams.
• Share customer insights from the Australian region.
• Identify and report bugs and keep customers informed.
• Create helpful guides and self-service content.
• Build relationships across time zones with internal and external teams.

Skills

Customer support

SaaS experience

Ownership mindset

Analytical skills

Communication skills

Tools

Intercom

CRM

Job description

Join us to shape the future!

Teamtailor is a global Employer Branding and ATS SaaS platform used by over 13,000 companies, 250,000 users, and available in 90 countries worldwide.

Working at Teamtailor means being part of a dynamic, fast-paced tech company that values impact and responsibility. Our workplace fosters an environment where everyone can contribute meaningfully to the growth of the company.

Building a diverse team with a wide range of experiences, skills, and backgrounds has always been central to Teamtailor’s mission, and it remains a strength today. We welcome all individuals who share our vision and are committed to contributing to our collective success. Join us in helping companies and people communicate in more meaningful ways to make life-changing decisions together.

We’re expanding our Customer Support presence in Oceania and looking for someone who’s ready to take ownership and make sure our customers in the region get the world-class support we’re known for. If you love solving problems, connecting with people, and shaping something new, this is your chance to make a region your own and grow your career with one of the most exciting and growing companies in HR tech.

About the Role:

You’ll be part of the Customer Support team that is the go-to point of contacts for our Australian customers, helping them get the most out of Teamtailor and ensuring they always leave with a smile. You’ll troubleshoot, guide, and support users across live chat, email, and the occasional outbound call. You’ll also collaborate closely with our global Support, Product, and Tech teams to make sure customer voices from Australia are heard loud and clear. This is an opportunity to build and grow something meaningful, with the backing of an experienced, supportive global team.

Key Responsibilities:

• Provide fast, friendly chat and email support (chat is our main source, and we work with Intercom)

• Troubleshoot issues and work with our Tech and Product teams to resolve them

• Share customer insights and feedback from the Australian region

• Identify and report bugs, keeping customers informed along the way

• Create helpful guides and self-service content

• Build strong relationships across time zones, both internally and externally

We are looking for someone who is:

• Has a solid background in customer support (bonus points for SaaS experience)

• Thrives on ownership and wants to shape a growing region

• Analytical, curious, and confident navigating technical tools

• Excellent communicator, comfortable working remotely and cross-functionally

• Passionate about helping people and creating great customer experiences

What we offer:

• 25 days of paid vacation

• A healthy work-life balance

• Plenty of growth opportunities (leadership, specialization, or both!)

• A full starter kit, MacBook, iPhone & Teamtailor swag

• A supportive, global team that’s got your back every step of the way

• Our annual 4-day company trip to a secret European destination, all paid for by Teamtailor.

If this sounds like you, you know what to do.