AOD Intake Worker

The Salvation Army; Gold Coast City; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary packaging up to $15,900 taxfree

Flexible working arrangements

EAP and health & wellness initiatives

Indigenous supports and cultural leave

Training and development opportunities

Job summary

The Salvation Army’s Fairhaven Recovery Centre on the Gold Coast is seeking a compassionate Case Worker to support participants on their recovery journey through case management, group facilitation and education.

You will conduct assessments, referrals and support planning, facilitate educational groups, and build strong partnerships with service providers to ensure safe, inclusive care and continuous quality improvement.

Qualifications

• Diploma qualification (minimum) in Community Services, AOD, Mental Health, or related discipline.
• Experience working with people impacted by alcohol and other drug use, gambling and/or mental health challenges.
• Knowledge of community services, health, AOD or recovery-based service delivery.
• Experience working with Aboriginal and Torres Strait Islander peoples.
• Experience supporting people from diverse cultural, religious and linguistic backgrounds.
• Strong relationship-building and stakeholder engagement skills.
• Current Australian Driver's Licence.

Responsibilities

• Deliver case management and recovery-focused interventions.
• Conduct assessments, referrals, and participant support planning.
• Facilitate educational and therapeutic group programs.
• Support participants through their recovery journey in a safe and inclusive environment.
• Build strong partnerships with internal and external support services.
• Contribute to a culture of continuous improvement and high-quality service delivery.

Skills

Empathy

Professionalism

Relationship-building

Stakeholder Engagement

Driver's Licence

Education

Diploma (minimum) in Community Services / AOD / Mental Health / Social Services

Job description

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Case Worker

Monday to Friday, 7:54am to 4:00pm onsite

Are you passionate about supporting people on their recovery journey? Do you thrive in a role where no two days are the same and where your work creates lasting change?

Join The Salvation Army's Fairhaven Recovery Centre, a well-established residential recovery service supporting individuals impacted by alcohol and other drug use, gambling, mental health challenges, and complex life circumstances.

As a Case Worker, you'll play a vital role in empowering participants to achieve their recovery goals through person-centred case management, group facilitation, education, and support.

"At Fairhaven, recovery is more than overcoming challenges. It's about rebuilding confidence, restoring hope, and creating pathways to a brighter future."

What You'll Be Doing

Deliver case management and recovery-focused interventions

Conduct assessments, referrals, and participant support planning

Facilitate educational and therapeutic group programs

Support participants through their recovery journey in a safe and inclusive environment

Build strong partnerships with internal and external support services

Contribute to a culture of continuous improvement and high-quality service delivery

About You

We're looking for someone who brings empathy, professionalism, and a genuine commitment to participant wellbeing.

You’ll have:

• A Diploma qualification (minimum) in Community Services, AOD, Mental Health, Social Services or a related discipline
• Experience working with people impacted by alcohol and other drug use, gambling and/or mental health challenges
• Knowledge of community services, health, AOD or recovery-based service delivery
• Experience working with Aboriginal and Torres Strait Islander peoples
• Experience supporting people from diverse cultural, religious and linguistic backgrounds
• Strong relationship-building and stakeholder engagement skills
• A current Australian Driver's Licence

What we offer

The Salvos offer eligible employee's a well-balanced package of meaningful benefits including:

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
• Flexible working arrangements.
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)
• Ongoing training and development opportunities that enhance on the job skills and proficiency.
• Rewarding and fulfilling purpose driven careersthat have positive and sustainable / social impacts.

About us

The Salvation Army (Salvos) is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, the Salvos are always there providing support, safety, community, and opportunity.

Applications will closeas soon as a suitable candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm.All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.