ANZ HR Shared Services Specialist - Local Support

Cencora; Sydney; On-site; AUD 70,000 - 100,000; Full time

Job summary

Cencora is recruiting for an HR Shared Services specialist to support Australia and New Zealand for World Courier and GCS businesses. You will resolve country-specific HR questions, apply local knowledge to HR processes, and help improve service quality across Cencora entities in the region.

You will work with a local HR leader for country-specific matters and handle Workday tasks requiring country knowledge, driving SLAs and continuous improvement initiatives.

Qualifications

• Bachelor’s degree in human resources, business administration, psychology, public administration, or a related field.

Responsibilities

• Respond to and resolve country-specific queries escalated by the HRSC Tier 1 team.
• Build and maintain strong expertise in local HR policies, processes and practices across Cencora companies in Australia and New Zealand.
• Act as a key contact for local-language requirements in HR processes, where needed.
• Complete Workday tasks that require specific local or country knowledge.
• Identify recurring issues and recommend solutions that improve the employee and customer service experience.
• Deliver work within agreed response and resolution service-level agreements (SLAs).
• Partner with Operational Excellence and Training teams to identify and implement improvements.

Job description

Cencora is recruiting for an HR Shared Services specialist to support Australia and New Zealand for World Courier and GCS businesses. You will resolve country-specific HR questions, apply local knowledge to HR processes, and help improve service quality across Cencora entities in the region.

You will work with a local HR leader for country-specific matters and handle Workday tasks requiring country knowledge, driving SLAs and continuous improvement initiatives.