Account Executive – Client Services

Marsh Agency; Melbourne; Hybrid; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Marsh seeks an Account Executive – Client Services based in Melbourne or Hobart to strengthen client relationships and deliver high-quality administrative and technical support to the account management team for Local Government clients across Victoria and Tasmania.

You will work with offshore teams and internal stakeholders to improve processes and maintain online client portals, while thriving in a hybrid work environment and delivering consistent client outcomes.

Qualifications

• Experience in an insurance broker support role.
• Public Sector servicing experience is highly regarded.
• Tier 1 compliance is advantageous.
• Strong understanding and application of insurance broking principles, products and services.
• Comfort working across multiple systems and processes.
• Ability to manage, interpret and analyze large datasets.
• Excellent written and verbal communication skills.
• Strong interpersonal skills with time management and presentation capability.

Responsibilities

• Provide proactive account management support across all aspects of client service delivery, ensuring needs are met per service standards.
• Collaborate with offshore processing center and operations teams to identify improvement opportunities.
• Maintain and support the online client portal, including ad hoc system training.
• Assist team members to ensure high-quality client outcomes.
• Manage and maintain the daily team mailbox for timely responses.
• Prepare documentation in line with company standards and procedures.

Skills

Insurance broker support

Public Sector servicing

Tier 1 compliance

Insurance broking principles

Multisystem proficiency

Data interpretation & analysis

Written & verbal communication

Interpersonal skills & time management

Job description

Marsh is seeking candidates for the following position based in our Melbourne or Hobart offices.

Account Executive – Client Services

What can you expect?

JLT Public Sector is Australia’s trusted specialist in designing and delivering risk solutions for governments and the communities they serve. With more than 50 years’ experience, we bring deep technical expertise, practical insight, and a strong focus on innovation—continuing to evolve so our clients remain protected, always.

This is an exciting opportunity to join JLT Public Sector (part of Marsh) supporting service delivery for Local Government clients across Victoria and Tasmania. Local Government is diverse and complex—much like the solutions we provide, from managing self-insurance funds (Mutuals) and supporting in-house claims teams, to delivering broader risk and insurance services that help protect the long-term interests of local communities.

In this role, you’ll play a key part in strengthening client relationships and enhancing the experience across a portfolio of Public Sector clients. You’ll provide high-quality administrative and technical support to the account management team, clients, and key stakeholders, helping ensure seamless service delivery and consistent outcomes.

What’s in it for you?

• Grow your risk management career while supporting trusted-advisor outcomes for clients
• A professional, values-led environment where your career development is genuinely supported within a global organization
• A collaborative team culture with passionate, energetic, and supportive colleagues
• Strong work-life balance through a hybrid working model

We Will Count On You To

• Provide proactive account management support across all aspects of client service delivery, ensuring client needs are identified and met in line with agreed service standards and compliance requirements
• Partner with our offshore processing center and operations teams to identify improvement opportunities and support process/system enhancements
• Maintain and support our online client portal, including ad hoc system training where required
• Assist team members as needed to ensure consistent, high-quality client outcomes
• Manage and maintain the daily team mailbox to support timely and accurate responses
• Prepare documentation in line with company service standards, compliance procedures, and approved tools

What You Need To Have

• Demonstrated experience in an insurance broker support role
• Public Sector and/or affinity servicing experience (highly regarded)
• Tier 1 compliance (advantageous)
• Strong understanding and application of insurance broking principles, products, and services
• Confidence working across multiple systems and processes
• Ability to manage, interpret, and analyze large datasets
• Excellent written and verbal communication skills
• Strong interpersonal skills, with effective time management and presentation capability

Why Join Our Team

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

About MARSH

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to providing an inclusive work environment. We aim to attract and retain the best, most qualified people and value colleagues of all backgrounds, without regard to age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.