Amazon & Marketplace Operations Manager

UCC HOLDINGS PTE LTD; Sydney; On-site; AUD 100,000 - 150,000; Full time

Job summary

UCC Australia is seeking a commercially minded, hands-on Operations Manager for Amazon, Shopify Stores and connected marketplaces. You will be the operational 2IC responsible for day-to-day marketplace execution, catalogue maintenance, stock accuracy and governance across channels including Kogan, Woolworths MarketPlus, JB Hi-Fi, and Bunnings.

You will align commercial recommendations with guardrails, deliver weekly reporting, and collaborate across sales, warehouse, finance, and marketing to

Qualifications

• Hands-on ecommerce or marketplace experience with ownership of commercial and operational results.
• Experience with Amazon Vendor Central or Seller Central.
• Shopify and ecommerce trading experience.
• Understanding of marketplace profitability, stock feeds, order SLAs, catalogue health, fulfilment, advertising, and customer outcomes.
• Advanced Excel or equivalent analytical capability with transparent calculations.

Responsibilities

• Manage Amazon Vendor Central and Seller Central day-to-day operations, keeping commercial and fulfilment models separate.
• Manage Amazon catalogue contributions, listings, availability, scorecards, and account-health exceptions.
• Monitor Amazon Ads performance, budgets, search terms, and post-advertising contribution.
• Manage Shopify trading and catalogue operations across brand websites.
• Maintain marketplace offer health across multiple channels such as Kogan, Woolworths MarketPlus, JB Hi-Fi, and Bunnings.
• Conduct SKU and channel profitability analysis after GST, costs, fees, freight, and promotions.
• Manage listing content, images, attributes, variants, pricing, and stock accuracy.
• Prepare weekly management reporting and commercial recommendations for approval.
• Maintain operational continuity when the function lead is unavailable.

Skills

Marketplace operations

Analytical thinking

Cross-functional collaboration

Advanced Excel

Tools

Amazon Vendor Central

Amazon Seller Central

Shopify

Job description

UCC Australia is looking for a commercially minded, hands-on Amazon & B2C Websites and Marketplace Operations Manager to become the operational 2IC for Amazon, Shopify Stores and connected marketplace channels. You will manage the day-to-day operation of Amazon Vendor Central, Shopify stores, and connected marketplaces including Kogan, Everyday Market / Woolworths MarketPlus, JB Hi-Fi Marketplace, and Bunnings Marketplace. This role manages daily marketplace execution, prepares commercial recommendations, maintains catalogue, stock and order integrity, and implements approved channel decisions within clear guardrails.

Key responsibilities

• Manage Amazon Vendor Central and Seller Central day-to-day operations, keeping their commercial and fulfilment models separate and escalating material decisions
• Manage Amazon catalogue contributions, new-product listings, availability, listing issues, scorecards, cases, shortages, claims, remittances, and account-health exceptions
• Monitor Amazon Ads performance, budgets, search terms, and contribution after advertising
• Manage Shopify trading and catalogue operations across brand websites
• Maintain marketplace offer health across Kogan, Everyday Market / Woolworths MarketPlus, JB Hi-Fi, and Bunnings
• Conduct SKU and channel profitability analysis after GST, product cost, platform fees, freight, shipping recovery, promotions, returns, and advertising
• Manage listing content, images, attributes, variants, bundles, GTINs, categories, pricing, and stock accuracy
• Prepare weekly management reporting, action priorities, issue coordination, and commercial recommendations for approval
• Maintain operational continuity and documented routine decision-making when the function lead is unavailable

About you

• Hands-on ecommerce or marketplace experience with ownership of commercial and operational results
• Amazon Vendor Central or Seller Central experience
• Shopify and ecommerce trading experience
• Practical understanding of marketplace profitability, stock feeds, order SLAs, catalogue health, fulfilment, advertising, and customer outcomes
• Advanced Excel or equivalent analytical capability, with transparent calculations and clear assumptions
• Experience working across sales, warehouse, finance, customer service, marketing, brands, and technical partners
• Sound judgement around live changes, approvals, financial exposure, and marketplace risk

About us

UCC is an Australian distribution and brand-management business supporting major brands and retailers across Australia and New Zealand.