Allocations Officer

Ageing Australia; Warragul; Hybrid; AUD 50,000 - 70,000; Full time

Job summary

Gippsland Health Alliance - Warragul, VIC, is seeking an Allocations Officer to coordinate staffing for hospitals, aged care and community services. You will pair nurses and carers to shift requests, ensure compliance and manage multiple screens and systems efficiently.

You will learn healthcare operations, build relationships with facilities, and support the scheduling process. No prior experience is required, just a proactive attitude and willingness to grow with the team.

Qualifications

• Skills listed include stress management, coordination, attention to detail, and customer service.
• Experience in call centers, nursing or aged care environments is a plus.
• Proactive, adaptable and able to learn in a fast-paced healthcare staffing context.

Responsibilities

• Match and book nurses and carers to shift requests based on skills and location.
• Communicate with nurses, carers and facility managers by phone.
• Build relationships within the nursing workforce to anticipate needs.
• Handle urgent requests and changes with calm and speed; flag shortages for planning.
• Assist with compliance checks (registrations, police checks, immunisations).

Skills

Stress management

Coordination

Attention to detail

Hard work

Receptivity

Call center

Customer service

Conflict resolution

Learning

Healthcare knowledge

Hospitality knowledge

Negotiation

Nursing

Nursing home care

Scheduling

Technology savvy

Agile methodology

Spreadsheets

Job description

Skills Required:

Management of Stress Coordination Skills Attention to Detail Hard Work and Dedication Receptivity Call Centers Customer Service Conflict Resolution Formal Learning Health Care Knowledge of Hospitality Negotiation Skills Nursing Nursing Home Care Scheduling Technology Savvy Agile Methodology Spreadsheets

Job Description

We're a boutique nursing agency redefining healthcare staffing across Australia through innovative technology, compassionate care, and professional excellence. Our mission is simple; ensure every healthcare facility receives the highest quality support while every nurse finds meaningful, flexible work.

We're in an exciting growth phase, rethinking how we support hospitals and aged care providers and build stronger experiences for our incredible nurses and carers. We are a compassionate, close-knit team looking for dedicated Allocations team members to join our boutique nursing agency.

The Role

Most people think a healthcare career starts with years of study. However, every day, hospitals, aged care homes, and community services depend on nurses and carers turning up to the right place at the right time. At Scrubs, the person who makes that happen is our Allocations Officer, the coordination engine behind the care.

This role could be a genuine front door into the healthcare sector. You'll learn how hospitals, aged care and community care work. The roles, requirements and compliance that keep services running. Every shift you fill means residents receive the care they need, wards have the right support in place, and families can have confidence that their loved ones are cared for.

You don't need experience, just the confidence, right attitude to learn and hunger to build a meaningful purpose-driven career.

What your day looks like?

• Match and book: pair available nurses and carers to shift requests based on skills, compliance, location and preferences, working across multiple screens and systems at pace.
• Be the calm, trusted voice: you'll be on the phone constantly with nurses, carers and facility managers, so great phone manners is your superpower.
• Build relationships: get to know our nursing workforce so well, you instinctively know who to call first.
• Think on your feet: handle sick calls, urgent requests and last-minute changes with calm and speed. Flag recurring shortages so we can plan and recruit ahead of demand.
• Support compliance: have an eye for registrations, police checks and immunisation records, ensuring records are up to date and accurate., Starting a new role can be a big step, so we're committed to helping you build confidence, develop your skills and grow with us. From your first day, you'll have structured training and support to understand the role, learn our systems and processes, compliance and build the knowledge you need to succeed. As you grow, we'll work with you to identify your strengths, develop new skills and explore opportunities for progression.

About the Employer

Healthcare is Australia's largest and fastest-growing industry, and demand for care across aged care, hospitals and the community is only accelerating., Allocations is one of the best-kept secrets in healthcare careers. It's an opportunity to see the bigger picture, from clinical roles and healthcare recruitment to workforce planning, compliance, facilities and operations. The broader understanding can open doors to opportunities across the growing healthcare sector.

About the Candidate

You might have just finished school and looking for a regular income. You enjoy working within a team environment and might be in a call centre, hospitality, customer service, medical reception or general admin role, planning to move into a meaningful career.

• A natural on the phone: warm, clear, professional, and genuinely good with people.
• Tech savvy: comfortable across rostering systems, spreadsheets, messaging apps and multiple screens at once (we'll train you on our systems).
• Organised & Agile: you enjoy booking, scheduling and making things run smoothly. you juggle competing priorities without dropping the ball.
• High attention to detail: you notice the mismatched number, the expired check, the double booking.
• Resilient and ready to learn: you bounce back from a hectic shift and want to be better every day. You like to make an impact.

We understand that everyone has commitments outside of work, and we value finding an arrangement that works for both you and our clients. As a 24/7 healthcare staffing service, flexibility is essential for this role to ensure we meet our clients' needs. You'll need to be available to work within a Monday-Sunday roster, with shifts scheduled between 5:00am and 11:00pm. We'll work with you to create a flexible arrangement, wherever possible, that suits both you and our clients., And the skills you'll develop here - negotiation, navigating challenging conversations, conflict management, organising and prioritising under pressure, will travel with you for life.

Gippsland Health Alliance - Warragul, VIC

Gippsland Health Alliance - Warragul, VIC

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