Allocations Consultant

Workforce Extensions; Caboolture; On-site; AUD 48,000 - 62,000; Part time

Benefits offered by this job

Competitive hourly rate 35–45 AUD + 超

Full training and onboarding provided

Career development based on perfomance

Flexible part-time scheduling

Job summary

Workforce Extensions is seeking a Casual Allocations Consultation in Caboolture with a view to transitioning to Part Time after probation. The role focuses on timely staffing support, rostering, and strong client relationships.

You will respond to calls, place candidates into shifts, and manage records with accuracy. A successful candidate will have excellent phone manners, strong computer skills, and the ability to handle high workload while maintaining attention to detail.

Qualifications

• Experience in customer service, call centre, healthcare allocations, or rostering.
• Knowledge of healthcare staffing or aged care sector.
• NDIS Worker Screening Clearance (or willingness to obtain).
• National Police Check (or willingness to obtain).

Responsibilities

• Serve as the first point of contact for clients and candidates via phone.
• Build and maintain relationships with clients, candidates, and internal teams.
• Place candidates into suitable shifts across healthcare facilities.
• Maintain accurate records of shift placements and communications.
• Solve rostering challenges and provide practical solutions.
• Contribute to business growth via proactive candidate engagement.
• Handle admin tasks, portals, emails, and internal systems for requests.

Skills

Customer service

Call centre

Rostering

Healthcare staffing

Payroll experience

Job description

The Opportunity

We are currently seeking a Casual Allocations Consultation (with view to transition to Part Time after successfully completing probation) to join our team based in Caboolture. This is a key role in ensuring our clients receive timely staffing support and our workforce is well managed.

The role requires a high level of professionalism, confidence in phone based communication, and the ability to work effectively under pressure.

A Day in the Role

• Serve as the first point of contact, responding promptly and professionally to inbound calls from clients and candidates
• Build and maintain strong, lasting relationships with clients, candidates, internal teams and stakeholders.
• Place new and existing candidates into suitable work shifts across various healthcare facilities
• Maintain accurate records of shift placements and communications.
• Solve complex rostering challenges and provide practical solutions
• Contribute to business growth via reverse marketing and proactive candidate engagement
• Maintain operational administration, including database updates and reporting, monitoring client portals, shared inboxes, and internal systems for new requests.
• Follow process in accordance with compliance, following legal and statutory requirements.
• Assist with ad hoc projects as assigned by your manager.

About You

• Excellent phone manner and interpersonal skills.
• Strong computer literacy and ability to learn internal systems.
• Proven ability to manage competing priorities and high volume workloads.
• Detail oriented and high level of accuracy
• Flexibility to work shifts between 4:30am – 11:00pm, across a rotating 7 day roster.
• Ability to work independently and as part of a team.
• Highly organised and strong time management skills
• Confident communicator, with strong customer focused mindset
• Experience in customer service, call centre, healthcare allocations, or rostering.
• Knowledge of healthcare staffing or the aged care sector.
• Familiarity with the Brisbane, Sunshine Coast, and Gold Coast areas.
• Exposure to payroll or admin support tasks.

Required

• NDIS Worker Screening Clearance (or willingness to obtain).
• National Police Check (or willingness to obtain).

What We Offer

• Competitive hourly rate: $35 – $45 per hour + super + penalty rates (weekends/afterhours).
• Full training and onboarding provided.
• Opportunities for increased hours and career development based on performance.
• A supportive, collaborative, and growing team.
• Work/life balance with flexible part-time scheduling.

WE Sunshine Health is an Equal Opportunity Employer

welcomes applicants from Aboriginal and Torres Strait Islander backgrounds and culturally and linguistically diverse communities.