Alarm Assessment Officer - Fixed Term

Fire Rescue Victoria; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Rostered Day/s Off

Flexible work arrangements

Salary sacrificing options

Annual health and wellbeing support

Job summary

Fire Rescue Victoria is seeking an Alarm Assessment Officer to join the Community Safety team in East Melbourne. The role involves delivering timely alarm-related assessments, ensuring compliance with legislation and organisational standards, and collaborating with internal and external stakeholders to reduce false alarms and improve community safety.

Ideal candidates will have a Certificate IV in Business Administration or equivalent experience, strong customer service and communication skills,

Qualifications

• Strong customer service skills with advanced proficiency in Microsoft Office applications, SAP, TRACS, AIRS and Fire com.
• Proven ability to manage competing priorities and deliver high-quality outcomes within required timeframes.
• Fire Safety qualification or demonstrated relevant experience in fire safety practices and compliance.
• Excellent verbal communication and stakeholder engagement to influence outcomes and provide clear, professional advice.

Responsibilities

• Assess false alarm, Hazmat and Salvage incidents in line with legislation, policy and business requirements
• Manage TRACS workflows and reminders to ensure timely and compliant outcomes
• Liaise with clients and stakeholders to support false alarm reduction and improve compliance
• Contribute to education, engagement and awareness initiatives that promote community safety
• Maintain accurate records and prepare reports to support operational and strategic objectives

Skills

Customer service

Microsoft Office

SAP

TRACS

AIRS

Fire com

Education

Certificate IV in Business Administration

Job description

We're hiring! Help make a difference where it matters most. Fire Rescue Victoria is looking for an Alarm Assessment Officer.

• Tenure: Fixed Term (August 2026 to July 2027)
• Location: East Melbourne

The Role

An exciting opportunity exists for an Alarm Assessment Officer to join FRV's Community Safety team and contribute to initiatives that enhance community safety and reduce false alarms across Victoria. The role is responsible for delivering timely and consistent assessments of alarm-related matters, ensuring outcomes align with legislative requirements and organisational standards. Working collaboratively with internal and external stakeholders, you will support education and awareness initiatives, drive compliance, improve customer understanding, and contribute to safer outcomes for the Victorian community.

Functional Accountabilities:

• Assess false alarm, Hazmat and Salvage incidents in line with legislation, policy and business requirements
• Manage TRACS workflows and reminders to ensure timely and compliant outcomes.
• Liaise with clients and stakeholders to support false alarm reduction and improve compliance
• Contribute to education, engagement and awareness initiatives that promote community safety
• Maintain accurate records and prepare reports to support operational and strategic objectives

The Team

The Community Safety team plays a vital role in enhancing fire safety and community resilience across Victoria. Working closely with industry, government and key stakeholders, the team supports safer built environments through fire safety initiatives, evidence-based programs, policy development, safety reform and false alarm reduction strategies. Through collaboration, research and advocacy, the team helps drive continuous improvements that protect communities and support operational firefighters.

What’s in it for you

We strive to create a high-quality working life for our community of valued employees.

Working with us provides:

• Access to Rostered Day/s Off
• Flexible work arrangements may be available
• Uniquely rewarding work in the service of the Victorian community
• Career and professional development
• Enterprise Agreement salary increases
• salary sacrifice
• Salary sacrifice options (ie. novated lease or superannuation)
• An unrivalled suite of physical and mental health and wellbeing support services
• Access to an annual sports voucher
• Corporate Clothing Allowance (conditions apply)
• Free access to gym facilities

What you will need to Succeed

To be successful in this position, you will have:

• Certificate IV in Business Administration or equivalent relevant experience.
• Strong customer service skills with advanced proficiency in Microsoft Office applications, SAP, TRACS, AIRS and Fire com
• Fire Safety qualification or demonstrated relevant experience in fire safety practices and compliance
• Strong verbal communication and stakeholder engagement skills, with the ability to influence outcomes and deliver clear, professional advice
• Well-developed analytical and problem-solving skills, with the ability to interpret information, assess issues and make sound recommendations
• Proven ability to effectively manage competing priorities and deliver accurate, high-quality outcomes within required timeframes
• Strong relationship-building skills, with the ability to collaborate and maintain productive working relationships with a diverse range of stakeholders
• A commitment to continuous learning and development, with the ability to quickly acquire and apply new knowledge, systems and processes

Fire Rescue Victoria (FRV) is a modern fire and rescue service dedicated to meeting the needs of twenty-first century Victoria. With a workforce of over 4,500 highly committed employees, FRV serves and protects communities across Melbourne and Victoria’s major regional centres.

In delivering this service, we are guided by our core values of teamwork, integrity, respect and accountability. These values underpin everything we do and shape our organisational culture. We are seeking candidates who are committed to embodying these principles in their work and behaviours.

FRV is an inclusive employer and encourages applications from people of all backgrounds, including individuals of all ages, genders, cultural and linguistic backgrounds, religious beliefs, Aboriginal and Torres Strait Islander peoples, people with disability, and people of diverse gender identities and sexualities.

If you require any further information, assistance or adjustments to fully participate in the recruitment and selection process, please contact Recruitment Business Partner, Tagreed Yassin at [e-mail].

FRV’s standard practice is to appoint at the base of the salary range, however consideration will be given to an above base salary within the advertised range based on the successful candidate’s skills and experience.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa to apply for this position.