Airport Performance & People Lead

Jetstar Airways; Cairns Regional; On-site; AUD 120,000 - 150,000; Full time

Job summary

Jetstar Airways is seeking a Performance Manager to lead a busy port’s frontline team in Cairns. You will be the vital link between senior leadership and on‑the‑ground staff, driving engagement and operational excellence to deliver exceptional customer outcomes.

Leading a shift-based workforce, you will balance empathy with accountability, manage performance and recruitment, and support change initiatives to ensure business continuity. This 12-month contract may extend.

Qualifications

• Proven track record leading large frontline teams.
• Experience managing performance, development and employee relations with fairness and empathy.
• Strong workforce planning, recruitment and talent development experience.

Responsibilities

• Lead large frontline workforce with accountability and high performance.
• Partner with Airport Manager to identify workforce challenges and opportunities.
• Manage performance coaching, development conversations and reviews.
• Lead recruitment activity across the airport, including onboarding and talent pipelines.
• Monitor rosters and respond to short-notice changes to ensure service delivery.

Skills

People leadership

Workforce planning

Recruitment

Performance management

Coaching

Change management

Job description

Jetstar Airways is seeking a Performance Manager to lead a busy port’s frontline team in Cairns. You will be the vital link between senior leadership and on‑the‑ground staff, driving engagement and operational excellence to deliver exceptional customer outcomes.

Leading a shift-based workforce, you will balance empathy with accountability, manage performance and recruitment, and support change initiatives to ensure business continuity. This 12-month contract may extend.