Airport Check-In & Supervisor (Rotational)

Oceania Ground Force; Port Stephens; On-site; AUD 40,000 - 48,000; Full time

Benefits offered by this job

Competitive pay rates above the Award

Base pay $28.91/hr; Supervisor rate $/

Job summary

Oceania Ground Force at Newcastle Airport seeks versatile team members to perform Customer Service Agent and Supervisor duties. You will handle check-in, document verification, seating, boarding and baggage tasks while transitioning to supervisory roles as rostered to lead the team and ensure safe, efficient operations.

Flexibility across shifts is required. Applicants must enjoy a dynamic airport environment, uphold safety procedures, and deliver excellent service.

Qualifications

• Leadership and supervisory capability across agent and supervisor roles.
• Safety awareness and adherence to procedures.
• Attention to detail and accuracy in tasks.
• Team collaboration and strong interpersonal skills.
• Punctuality and reliability for scheduled shifts.
• Adaptability to changing priorities in a dynamic airport environment.
• Cultural sensitivity and respectful workplace behavior.
• Proficiency in any second language is advantageous.

Responsibilities

• Greet customers at check-in and verify travel documents.
• Assign seats, issue boarding passes and baggage vouchers.
• Assist with gate boarding procedures and passenger disruptions.
• Lead and support the customer service team when rostered as Supervisor.
• Coordinate check-in and boarding activities while ensuring airline procedures compliance.
• Assist escalated passenger inquiries and disruptions as required.
• Work flexibly across Customer Service Agent and Supervisor duties as rostered.

Skills

Leadership

Safety awareness

Attention to detail

Team collaboration

Punctuality

Adaptability

Cultural sensitivity

Second language

Job description

Oceania Ground Force at Newcastle Airport seeks versatile team members to perform Customer Service Agent and Supervisor duties. You will handle check-in, document verification, seating, boarding and baggage tasks while transitioning to supervisory roles as rostered to lead the team and ensure safe, efficient operations.

Flexibility across shifts is required. Applicants must enjoy a dynamic airport environment, uphold safety procedures, and deliver excellent service.