Air Freight Operations Leader

CEVA Logistics; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

CEVA Logistics, based in Banksmeadow NSW, seeks an Air Import & Transport Supervisor to manage end-to-end air import and transport operations, leading a national team and external providers. The role focuses on timely delivery, compliance, and service excellence across the supply chain.

You will drive customer satisfaction, monitor regulatory requirements, and pursue continuous process improvements, while coordinating planning and cost-efficient transport solutions with stakeholders.

Qualifications

• Experience in air freight, ocean freight, freight forwarding or logistics operations.
• Strong understanding of customer service principles within transport and logistics.
• Ability to interpret and apply operational procedures, policies, and relevant industry regulations.
• Experience reviewing, analysing and maintaining accurate operational and customer information.
• Proven ability to contribute to projects, process improvements and business initiatives.
• Strong stakeholder management, relationship-building, consultation and negotiation skills.
• Excellent communication skills, with the ability to provide clear direction and collaborate with internal and external stakeholders.

Responsibilities

• Lead and coordinate national airfreight import operations, ensuring consistent execution of processes, SOPs, and service standards.
• Drive service excellence by ensuring customer requirements are met, managing escalations, and maintaining high levels of customer satisfaction.
• Ensure compliance with all regulatory, customer, and company requirements.
• Oversee end-to-end air import operations, ensuring the timely and accurate processing of shipments from arrival through to delivery.
• Monitor airline arrivals, cargo availability, customs and quarantine clearance status, and terminal operations to support efficient freight movement.
• Coordinate transport planning and delivery allocation to optimise vehicle utilisation, service performance, and cost efficiency.
• Monitor operational and transport costs, identifying opportunities to improve efficiency and productivity.
• Manage operational exceptions, shipment delays, service issues, damages, and customer escalations to minimise disruption.
• Lead, coach, and develop a high-performing team, fostering a culture of accountability, collaboration, continuous improvement, and customer focus.

Skills

Airfreight operations

Team leadership

Regulatory compliance

Customer service

Stakeholder management

Process improvement

Job description

CEVA Logistics, based in Banksmeadow NSW, seeks an Air Import & Transport Supervisor to manage end-to-end air import and transport operations, leading a national team and external providers. The role focuses on timely delivery, compliance, and service excellence across the supply chain.

You will drive customer satisfaction, monitor regulatory requirements, and pursue continuous process improvements, while coordinating planning and cost-efficient transport solutions with stakeholders.