AI Solution Architect - ERP/FSM

IFS; City of Melbourne; Hybrid; AUD 140,000 - 190,000; Full time

Job summary

IFS is seeking an AI Solution Architect to lead the presales and technical win efforts across ERP, EAM, and FSM domains. You will translate AI capabilities into industry-specific outcomes, mentor teams, and shape GTM strategies while collaborating with Sales, Marketing, R&D, and GTM functions.

You will operate in a flexible, hybrid work environment with international travel to support global engagements, helping to drive AI-led transformation and deliver measurable value for customers.

Qualifications

• Deep domain credibility in ERP, EAM, and/or FSM with applied AI knowledge.
• Willingness to travel internationally and work flexible hours.

Responsibilities

• Lead AI pursuits by applying solution depth and delivering proof-of-value engagements.
• Translate AI capabilities into domain-specific outcomes for ERP, EAM, FSM.
• Provide guidance to shape marketing campaigns, sales plays, and roadmap priorities.
• Elevate presales performance through content creation, mentoring, and reusable assets.
• Drive GTM innovation with cross-functional collaboration and industry-specific plays.
• Represent and develop AI market leadership through presales activities.

Skills

Self-Starter

Fast Learner

Team Player

Presentation Skills

AI Fluency

Communication

Job description

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters - at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS.

Job Description

As an AI Solution Architect, you are part of the industry’s most formidable solution engineering force. You work across the IFS AI portfolio, applying deep domain expertise within ERP, EAM, or FSM (in some cases more than one of these disciplines) to win strategic deals, elevate presales performance, and drive go-to-market innovation across regions and market units.

You are a senior technical specialist and trusted advisor who leads high-impact strategic pursuits at the intersection of the AI portfolio and your domain. You bring the AI solution set to life in the language of ERP, EAM, and FSM buyers shaping our solution engineering tactics, raising the quality bar across presales, and enabling key talent across market units in the core business. You collaborate broadly across Sales, Marketing, R&D, and GTM functions to strengthen execution and accelerate innovation. In short: this role is about representing and developing our AI market leadership through the presales function, grounded in real industry and domain depth.

Key Responsibilities

Technical Win Pursuits / Sales Execution

Lead from the front in qualified, high-impact AI pursuits by applying solution, AI portfolio, and industry depth, tailoring demonstrations and delivering proof-of-value engagements that drive customer confidence. Set the quality bar and avoid scope creep. This role has a key emphasis on this activity: Ensuring technical win pursuit excellence across the pipeline.

AI Portfolio Depth & Domain Translation

Act as the connective tissue between the AI portfolio and your domain (ERP, EAM, and/or FSM). Translate AI capabilities into credible, domain-specific outcomes and architectures, and ensure solutions are technically sound and implementable.

Trusted Advisor Across the Business

Provide insight-based guidance to shape marketing campaigns, sales plays, messaging, roadmap priorities, and competitive positioning for the AI portfolio within your domain.

Presales Performance Elevation

Strengthen presales execution through key content creation, storytelling, reusable asset development, mentoring, and setting the example in delivery excellence.

GTM Innovation

Drive evolution in our AI go-to-market model through cross-functional collaboration, industry-specific sales plays, and field innovation. The emphasis will always be on strategic deal execution, but the balance between these focus areas may vary depending on individual expertise and evolving business needs.

Subject Matter Expertise

• ERP-centric: Deep understanding of enterprise resource planning processes, market dynamics, and the competitive landscape.
• EAM-centric: Deep understanding of enterprise asset management (EAM), APM, and AIP market dynamics.
• FSM-centric: Deep understanding of field service software market dynamics, including products, competitors, customers, and partners.
• Multi-domain: Several architects will operate credibly across two or more of these disciplines.

Success Metrics

• Contribution to AI portfolio revenue targets in partnership with sales leadership.
• Measurable improvement in presales readiness and win rates on qualified opportunities.
• Quality and reuse of solution assets, demonstrations, and proof-of-value engagements.
• Field-sensed product feedback that fuels future AI portfolio innovation.

Qualifications

Ideal Candidate Profile

• Self-Starter and Fast Learner: Thrives in a high-paced, dynamic business environment. Learns quickly and adapts with agility.
• Subject Matter Expertise: Deep domain credibility in ERP, EAM, and/or FSM, combined with genuine fluency in applied AI.
• Strong Team Player: Acts as both player and coach. Builds community, shares knowledge, and mentors rising talent across geographies.
• Presentation and Demonstration Skills: Skilled in delivering both software demonstrations and executive-level presentations, with the ability to tailor delivery to varied audiences.
• Technical Skills: Solid grasp of business and IT architecture; capable of assessing customer technology landscapes in the context of AI-led business transformation.
• Global Readiness: Fluent in English, with additional language skills seen as an advantage. Willingness to travel internationally and work flexible hours to support global engagements is essential.
• Interpersonal Skills: Creative, curious, and persuasive communicator, capable of influencing direction across technical and non-technical stakeholders at all levels.
• AI-first worker: Working "AI-first", applying AI techniques to become both more efficient in everyday work, and more effective in customer engagements. Naturally curious and continuously finds new approaches and solutions.

Additional Information

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.