AI QA Analyst: Generative AI Risk & Compliance

Narooma; Sydney; Hybrid; AUD 70,000 - 100,000; Full time

Job summary

CommBank seeks a Quality Assurance Analyst within RBS Controls & Customer Outcomes, AI Quality Assurance, to ensure the safe and responsible use of Generative AI across the group. You will lead QA reviews of CommBank Companion interactions and help uplift customer outcomes through rigorous data-led insights.

You will deliver QA outcomes across interactions, identify issues, and drive continuous improvement while meeting throughput targets and communicating findings to leaders.

Qualifications

• Experience in Quality Assurance, Risk or Compliance within retail banking.
• Strong risk mindset and ability to proactively identify risks.
• High attention to detail with structured frameworks and sound judgement.
• Clear written and verbal communication skills.

Responsibilities

• Perform QA reviews of user interactions against the QA framework and checklist.
• Assess whether responses are relevant, accurate, appropriate, and aligned with policies and regulatory expectations.
• Identify, document, and elevate issues, risks, or exceptions per team processes.
• Apply strong judgement and attention to detail when evaluating outcomes.
• Meet weekly and monthly QA throughput and quality targets.
• Communicate findings clearly to leaders and contribute to stakeholder discussions.
• Provide insights and feedback to support uplift of controls, guidance, and processes.
• Build capability in Generative AI, risk, compliance, and customer outcomes.
• Actively engage in continuous learning and development opportunities.

Skills

Quality Assurance

Risk mindset

Compliance

Attention to detail

Analytical thinking

Communication

Time management

Continuous improvement

Generative AI awareness

Coaching mindset

Job description

CommBank seeks a Quality Assurance Analyst within RBS Controls & Customer Outcomes, AI Quality Assurance, to ensure the safe and responsible use of Generative AI across the group. You will lead QA reviews of CommBank Companion interactions and help uplift customer outcomes through rigorous data-led insights.

You will deliver QA outcomes across interactions, identify issues, and drive continuous improvement while meeting throughput targets and communicating findings to leaders.