AI Process Transformation Senior Consultant

8200 Accenture Australia P/L Company; Sydney; On-site; AUD 150,000 - 230,000; Full time

Benefits offered by this job

Parental leave

Career development

Flexible work arrangements

Diversity & Inclusion

Training programs

Global opportunities

Job summary

Accenture is seeking a senior-level process transformation leader to own end-to-end design cycles, integrating AI into future-state processes and operating models. You will guide client workshops, assess market and regulatory shifts, and drive adoption across functional teams with cross-Industry expertise.

You combine business insight, technical literacy, and AI-enabled process design to deliver outcomes that balance efficiency and human-centric interactions.

Qualifications

• Minimum 5 years of experience in process excellence, process redesign, or management consulting.
• Demonstrated ability to lead client discovery workshops and present recommendations to senior leadership.
• Proven track record building benchmarking analyses and change-impact assessments.
• Experience designing future-state processes with AI to reinvent the way work is done.

Responsibilities

• Lead future-state process specification and AI integration design for assigned industries.
• Run client discovery workshops and present defendable recommendations to senior leadership.
• Drive operating model changes, adoption planning, and change management initiatives.
• Coach junior practitioners and contribute to playbook development.

Education

Bachelor's Degree

Tools

AI tools

Job description

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Find out more about us at www.accenture.com.

You are

You own the full process transformation design cycle for your industry or function - from assessing how market forces, regulatory shifts, and technology changes are reshaping the landscape, through specifying the future-state process, to defining how people will adopt new ways of working. You're the domain authority on your team: clients and colleagues come to you because of what you know about how this industry or function actually works. You combine business expertise, technical literacy and AI process to drive transformation. You are ax designing at the intersection of human, agent, and process as part of the transformation work. When you design a future-state process, you naturally consider how AI agent experiences should be shaped to serve both the business outcome and the people working alongside those agents.

The work

Embed AI into future state design for clients as well as in ways of working for your team using the appropriate AI tools and creating agents strategically to aid in deliverable creation. Lead future-state process specification, AI integration design, operating model changes, and adoption planning for your assigned industry or functional area. Run client discovery workshops and stakeholder interviews; present and defend recommendations to senior client leadership; manage day-to-day client relationships and issue resolution. Drive benchmarking analysis and change-impact assessments grounded in deep knowledge of how your industry or function operates. Facilitate design thinking sessions and co-creation workshops with cross-functional client teams. Connect operating model to future-state processes to drive transformation approaches that are practical and credible. Build and maintain documented redesign methods and playbook contributions for your assigned functional process areas. Contribute to business development by qualifying opportunities and co-authoring proposals. Coach junior practitioners on process redesign methods, domain-specific trend assessment, and operating model design. Embed AX Design principles into process specifications - defining how AI agent experiences should be shaped within each process step in your domain, including agent autonomy levels, escalation triggers, and the quality of human-agent handoffs.

Education and qualifications

Bachelor's Degree or equivalent.

Basic (REQUIRED) qualification: Minimum 5 years of experience in process excellence, process redesign, or management consulting. Demonstrated ability to lead client discovery workshops and present recommendations to senior leadership. Proven track record building benchmarking analyses and change-impact assessments. Experience using AI-assisted tools for benchmarking, analytics, or workshop facilitation. Minimum of 1 year experience designing future-state processes with AI to reinvent the way the work is done (e.g. operating model changes, adoption approaches, etc.). Minimum 1 year of integrating AI and automating business process design. Minimum 1 year of deep expertise scoping and delivering project work in at least one industry domain (e.g., Banking/Capital Markets, Insurance, Software and Platforms, Communications and Media, High Tech, Health, Public Service, Life Sciences, Consumer Goods Retail and Travel, Industrial, Energy, Utilities or Chemical and Natural Resources). Minimum 1 year Applied knowledge of AI Design principles - specifying AI agent experiences within process designs, including autonomy levels, escalation triggers, and human-agent handoff quality.

Preferred qualification: Understands AI strategy, ecosystem choices and how AI can transform business processes.

Benefits of working at Accenture

• 18 weeks paid parental leave
• Long and short-term career break opportunities
• Structured career development program
• Local and international career opportunities.
• Certified as a Family Inclusive Workplace™
• Flexible Work Arrangements - centered around Accenture's Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
• We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!

We are a WORK180 Endorsed Employer, to see our benefits and policies click here. All our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You’ll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Equal Employment Opportunity Statement for Australia

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Contact and next steps

Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you'll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that's why we offer support any way we can - when you thrive, we all thrive. Explore your next step at Accenture.