Ai-Driven Process Transformation Lead

Accenture PLC; Sydney; On-site; AUD 180,000 - 260,000; Full time

Job summary

Accenture is seeking a leader to define how process transformation work is delivered across industries, guiding methodology, quality, and delivery standards. You will manage and develop a team of senior specialists, coaching them on process redesign, domain application, and executive presentations.

You will connect with technology and delivery partners to ensure AI-enabled design is embedded across engagements.

Qualifications

• Experience in process excellence, process redesign, or management consulting
• 5+ years deep industry expertise in at least one domain (e.g., Banking/Capital Markets, Insurance, Software and Platforms...), with ability to apply it to transformation methodology design
• 2+ years managing and developing team members in a consulting environment
• 1+ year building, evaluating, and scaling AI-enabled solutions into client work with ability to explain how AI addresses business problems
• Proven track record facilitating client workshops and presenting to senior leadership
• Strong executive communication and facilitation skills

Responsibilities

• Embed AI into future state design for clients and ways of working using AI tools
• Define process redesign standards and govern implementation across engagements
• Determine client facilitation approach: discovery workshops, recommendations, governance
• Define benchmarking and transformation roadmap methodology
• Apply domain expertise and playbook methodology consistently across engagements
• Manage client stakeholder facilitation and day-to-day relationships
• Approve final process designs before client delivery
• Coach direct reports on process redesign and senior leadership presentation
• Coordinate with technology and delivery partners to align process design and platform work
• Embed AX Design in the team's methodology and standardize AI agent experiences across engagements

Skills

Experience in process excellence and /

Industry domain expertise (5+ years)

Team leadership & coaching

AI-enabled solution experience

Client workshops & senior leadership

Executive communication & facilitation

Education

Bachelor's Degree or equivalent

Job description

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Find out more about us at www.accenture.com.

YOU ARE

You define how process transformation work gets done within your industry or function — setting the methodology, governing quality, and making sure every engagement reflects deep domain expertise as well as the right delivery standard. You manage and develop your team, coach senior specialists on what good looks like in your domain, and connect with technology and delivery partners to make sure the process and platform work fit together. You've made AX Design, the intersection of human, agent, and process part of the team's methodology — you've worked out how to apply it in your domain context, and you coach your team on what human+AI agent experience design looks like in practice.

THE WORK

Embed AI into future state design for clients as well as in ways of working for your full workstream using the appropriate AI tools and creating agents strategically to aid in deliverable creation.

• Define the process redesign standard for your industry or function — the method the team uses to assess domain forces, specify future-state processes, integrate AI, and design operating model changes — and govern its application across all engagements in your area.
• Determine the client facilitation approach: discovery workshop methodology, recommendation presentation standards, and approval governance.
• Define the benchmarking and transformation roadmap methodology the team applies.
• Determine how domain expertise and functional playbook methodology are applied consistently across the team's portfolio of engagements.
• Manage client stakeholder facilitation activities — discovery workshops, recommendation presentations, and day-to-day relationship management.
• Approve final process designs before client delivery.
• Manage and develop direct reports; coach senior specialists on process redesign, domain application, and senior leadership presentation.
• Connect with technology and delivery partners to make sure process design and platform work fit together on joint deliverables.
• Define how AX Design is embedded in the team's domain methodology — establishing the standard for how AI agent experiences are specified, reviewed, and validated within process transformation deliverables across all engagements.

EDUCATION

• Bachelor's Degree or equivalent

Basic (required) Qualification

• Experience in process excellence, process redesign, or management consulting
• Minimum 5 years of deep industry expertise in at least one domain (e.g., Banking/Capital Markets, Insurance, Software and Platforms, Communications and Media, High Tech, Health, Public Service, Life Sciences, Consumer Goods Retail and Travel, Industrial, Energy, Utilities or Chemical and Natural Resources), with the ability to apply it to transformation methodology design
• Minimum 2 years of experience managing and developing team members in a consulting environment
• Minimum 1 year of experience of building, evaluating, and scaling AI-enabled solutions into client work with the ability to explain how AI addresses business problems
• Proven track record facilitating client workshops and presenting to senior leadership
• Strong executive communication and facilitation skills

Preferred Qualification

• Demonstrated ability to define and govern team methodology across a portfolio of client engagements
• Familiarity with process mining, digital twin, or AI-assisted design tools for process validation
• Experience contributing to business development, leadership proposal and facilitating client workshops
• Demonstrated ability to embed AI Design into team delivery standards — governing how AI agent experiences are specified and validated across process transformation engagements
• Understand AI partner ecosystem and help clients navigate complex technology choices

Benefits of working at Accenture

• 18 weeks paid parental leave
• Long & short-term career break opportunities
• Structured career development program
• Local and international career opportunities.
• Certified as a Family Inclusive Workplace™
• Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.
• We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!

All our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You’ll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

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