AI Pre-Sales Engineer

NICE; Sydney; Hybrid; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Hybrid work model

Global career opportunities

Job summary

NiCE is seeking an AI Presales Engineer to partner with Sales on discovery calls, demos, and POCs. You’ll bridge technology and business value, shaping architectural blueprints with RAG and semantic search, and guiding enterprise clients through secure AI solutions.

The role emphasizes rapid PoC development with n8n and LangChain, deep AI knowledge, and effective executive-level communication in a global, hybrid environment.

Qualifications

• 4–7 years of experience in a Pre-Sales/Technical consulting role with automation or AI focus.
• Strong grasp of AI ecosystems including workflow orchestration and LLM frameworks.
• Ability to translate technical features into business value and ROI.
• Excellent communication and product demonstration skills.

Responsibilities

• Lead technical discovery sessions with account executives and articulate ROI of automated agents.
• Design and build PoCs and workflows using n8n and LangChain to demonstrate value.
• Translate client needs into production-ready blueprints with RAG, semantic search and enterprise integrations.
• Serve as AI expert addressing security, data privacy, and architecture questions for C-level stakeholders.
• Provide feedback to Product and Engineering teams to influence the product roadmap.

Skills

Pre-Sales Engineering

Solutions Architecture

Technical Consulting

Tools

n8n

LangChain

LangGraph

RAG pipelines

Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?
As part of the Presales team, the AI Presales Engineer will work closely with Sales on discovery calls, technical deep dives, demos, and POCs, acting as a trusted advisor who bridges technology and business value

The Agentic Solution Sales Team combines an overlay and a hunter sales capacity to support advanced, AI solution sales cycles to accompany our CXone platform or be standalone.

The ideal candidate will have a deep understanding of advanced digital and AI technologies such as conversational AI, IVA, knowledge management, agent assistance and more.

How will you make an impact?

• Value Selling & Discovery: Partner with account executives to lead technical discovery sessions, identify high-value enterprise AI use cases, and articulate the ROI of automated agents.
• Rapid PoC Building: Design and build functional prototypes and workflow blueprints using n8n and LangChain to visually demonstrate value during the sales cycle.
• Solution Architecture: Translate client requirements into production-ready blueprints featuring RAG (Retrieval-Augmented Generation), semantic search, and secure enterprise app integrations.
• Technical Advisory: Serve as the trusted AI expert for client CTOs, IT directors, and business leaders, confidently handling security, data privacy, and architecture questions.
• Cross-Functional Feedback: Feed field insights and client requirements back into the Product and Engineering teams to influence the core product roadmap.

Have you got what it takes?

• Experience: 4–7 years of experience in a Pre-Sales Engineering, Solutions Architecture, or Technical Consulting role, with a strong focus on automation or generative AI solutions.
• Technical Comprehension: Deep conceptual and practical understanding of the AI ecosystem: workflow orchestration (n8n), LLM application frameworks (LangChain/LangGraph), and RAG pipelines.
• Value-Driven Mindset: Proven track record of value selling—translating technical features (like chunking, vector databases, or agents) into business outcomes (cost reduction, speed, risk mitigation).
• Communication & Presentation: Exceptional ability to deliver highly engaging product demonstrations and present complex architectures simply to C-level executives.

What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!

Enjoy NICE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.

About NiCE

NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NiCE software managesmore than120 million customer interactions and monitors3+billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.