AI Implementation Lead

Metricon; City of Melbourne; On-site; AUD 180,000 - 240,000; Full time

Benefits offered by this job

Brand new Notting Hill office

Shape AI Practice

Cutting-edge AI tech exposure

Senior leadership collaboration

Career development

Job summary

Metricon is expanding its AI Practice and seeks a leader to drive implementation, adoption and value realisation of AI initiatives across the business. You will partner with business leaders, technology teams and external partners to identify opportunities and deliver practical AI solutions.

Based in our Notting Hill Office, you will coordinate initiatives end-to-end, drive user adoption, support governance and training, and track value realisation through measurable outcomes.

Responsibilities

• Identify and prioritise AI opportunities across the organisation
• Lead discovery workshops and stakeholder engagements
• Translate business needs into AI initiative briefs and plans
• Coordinate implementation from concept to deployment and handover
• Collaborate with AI Engineering, Delivery, DevOps, Data, Security and Architecture teams
• Engage vendors and external partners to support implementation
• Facilitate workshops to align business and technical teams
• Drive testing, training, rollout planning and early-life support
• Develop adoption materials and AI literacy across the organisation
• Establish AI Champions networks to support adoption and continuous improvement
• Track value realised via usage metrics and business outcomes

Job description

Incredible opportunity to play a critical role in expanding Metricon's AI Practice by leading the implementation, adoption and value realisation of AI initiatives across the business.

Working closely with business leaders, technology teams and external partners, you'll help identify and deliver practical AI solutions that improve productivity, customer experience, operational efficiency and decision making.

Based in our brand new Notting Hill Office with stand up desks, ergonomic chairs and free onsite parking.

This role is collaborative and business facing. You'll partner with stakeholders across the business to discover and prioritise AI opportunities, coordinate implementation activities, drive user adoption and ensure AI solutions deliver measurable business outcomes.

The role will focus on AI opportunity discovery, implementation leadership, business engagement, change management, adoption, training and value realisation.

Your responsibilities will include:

• Partner with business leaders, process owners and subject matter experts to identify, shape and prioritise AI opportunities across the organisation
• Lead discovery workshops, stakeholder engagements and process reviews to understand business challenges and potential AI use cases
• Translate business needs into clear AI initiative briefs, implementation plans and measurable business outcomes
• Assess opportunities based on business value, feasibility, risk, adoption readiness and data availability
• Coordinate the implementation of AI initiatives from concept through to deployment, adoption and operational handover
• Collaborate with AI Engineering, Delivery, DevOps, Data, Security, Risk and Architecture teams to ensure successful outcomes
• Work with Microsoft, AWS, vendors and consulting partners to support implementation activities where required
• Facilitate workshops and working sessions between business and technical teams to align expectations, requirements and delivery outcomes
• Drive testing, user validation, communications, training, rollout planning and early-life support activities
• Develop adoption materials including playbooks, quick reference guides, FAQs, training packs and implementation guides
• Champion AI literacy and confidence across the organisation by making AI solutions practical and accessible for non-technical users
• Establish and support AI Champions networks to encourage adoption, knowledge sharing and continuous improvement
• Track and communicate value realisation through usage metrics, productivity gains, process improvements and customer outcomes
• Support responsible AI practices by partnering with Security, Privacy, Risk and Technology teams to ensure appropriate governance and controls; and
• Capture lessons learned, success stories and reusable implementation frameworks to help mature Metricon's AI Practice.

Metricon will offer you:

• Stylish brand new Notting Hill Office
• Opportunity to help shape and expand Metricon's growing AI Practice
• Work at the forefront of AI adoption and enterprise transformation
• Exposure to cutting-edge Microsoft, AWS and Generative AI technologies
• Lead high-impact initiatives that deliver measurable business value
• Collaborate with senior leaders and stakeholders across the business
• Metricon Homes Australia's largest Home Builder for the 10th Consecutive Year
• A culture that celebrates YOU - We believe in creating an environment where you can truly be yourself; and
• Career development opportunities within a highly innovative technology function.

The successful candidate will have:

• Significant experience leading implementation, adoption, transformation, business improvement or technology-enabled change initiatives in enterprise environments
• Demonstrated experience engaging business stakeholders to identify challenges, shape opportunities and drive successful implementation outcomes
• Experience coordinating initiatives across business, technology and vendor teams from discovery through to implementation and benefits realisation
• Strong facilitation, communication and stakeholder management skills, including workshop delivery and executive engagement
• Ability to translate complex technical concepts into practical, business-focused language
• Experience preparing business cases, use case documentation, implementation plans, stakeholder maps, training materials and adoption artefacts
• Experience supporting organisational change activities, including communications, training, readiness assessments and adoption measurement
• Practical understanding of Microsoft 365 Copilot, Copilot Studio, Power Platform, AWS Bedrock and AI Services or similar AI and automation technologies
• Understanding of AI implementation considerations, including governance, privacy, security, risk and operational support requirements
• Experience partnering with technical teams including AI Engineers, Developers, Architects, Data and Security specialists
• Ability to track and communicate implementation progress, adoption metrics, benefits realisation and business outcomes
• Demonstrated ability to build trusted relationships and influence stakeholders at all levels; and
• Strong analytical and problem-solving capability with a focus on delivering practical, measurable value.

Desired Experience

• Experience establishing or supporting an AI Practice, AI Centre of Excellence, Automation Practice or Digital Enablement function
• Experience implementing AI, automation, digital workplace, CRM, ERP, workflow or business transformation initiatives
• Experience supporting Microsoft 365 Copilot adoption, Copilot Studio, Power Platform, Teams and SharePoint implementations
• Awareness of Microsoft and AWS AI services, generative AI capabilities, AI agents and workflow automation solutions
• Experience within construction, customer service, CRM, ERP, HCM, procurement or field operations environments would be highly regarded
• Experience working with vendors, technology partners and consulting organisations
• Understanding of governance, privacy, security and responsible AI principles
• Excellent interpersonal, collaboration and stakeholder management skills
• Proven ability to lead, influence and negotiate across multiple stakeholder groups; and
• Conceptual thinker with a pragmatic delivery mindset and strong problem-solving capability.

This role requires a national police check to be undertaken by the successful candidate.