AI Governance & Enablement Specialist

Qantas; Melbourne; Hybrid; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Staff travel benefits

Hybrid working

Travel across Qantas Group

Job summary

Jetstar, part of the Qantas Group, Melbourne, seeks an AI Governance & Enablement Specialist to run Jetstar’s AI governance day to day, classify use cases by risk, and maintain an accurate governance register.

You’ll work with business, technology, data, cyber security and risk teams, applying ISO/IEC 42001 and NIST AI RMF, with authority to pause non-compliant AI.

Enjoy travel benefits across Jetstar and the Qantas Group in a hybrid Melbourne role that shapes safe, responsible AI adoption.

Qualifications

• 3+ years of experience in AI, emerging tech or automation governance, assurance, or controls in an operating business.
• Experience running a governance process day to day with supporting tooling (inventory, control library, or assessment workflow).
• Knowledge of ISO/IEC 42001, NIST AI RMF and Australian Government AI guidance.
• Ability to review model cards, assess evaluations, and flag production risks.
• Experience assessing use cases for value, feasibility and total cost of ownership.
• Awareness of third-party model security risks and engaging Cybersecurity as a peer.
• A relevant qualification or equivalent experience.
• IAPP AIGP or ISO/IEC 42001 credentials are desirable.

Responsibilities

• Run Jetstar’s AI governance framework and register per Qantas Group standards (observability, oversight, transparency, fairness, privacy, accountability).
• Classify AI use cases, set oversight and approval paths, maintain governance records and audit trails.
• Govern staff-built AI at scale with guardrails, platform controls, and AI Champions network.
• Assess new AI/automation ideas for value, feasibility, risk, data readiness, and TCO before build begins.
• Implement control requirements for agentic AI (identity, tool permissions, data access) with owners.
• Operate governance gates through delivery, confirm go-live readiness, obtain attestations from owners.

Skills

AI governance

Risk assessment

Frameworks (ISO 42001/NIST)

Model evaluation literacy

Stakeholder engagement

Ethics & privacy

Education

Relevant tertiary qualification

Job description

• Shape practical AI governance that supports safe, responsible adoption across Jetstar.
• Work across emerging technology, automation, risk, data and business teams.
• Grow your career with travel benefits across Jetstar and the Qantas Group.

As the AI Governance & Enablement Specialist, you’ll run Jetstar’s AI governance day to day, within Qantas Group standards. You’ll classify AI use cases by risk, set the oversight and approval path each one needs, and keep a complete, accurate register of the AI Jetstar uses. That covers solutions built by our technology team, AI inside enterprise platforms, and a growing volume of AI built by staff.

You’ll have the authority to pause a use case that is operating outside its classification. You’ll also represent Jetstar in Qantas Group AI governance forums. Reporting to the Manager, Technology Innovation, you’ll work with business owners, technology, data, automation, Cyber Security Risk and Qantas Group teams, influencing through clear frameworks, evidence and escalation. The role is based in Melbourne with hybrid working.

What you’ll be doing

• Run Jetstar’s AI governance framework and register in line with Qantas Group standards, covering observability, human oversight, transparency, fairness, privacy and accountability.
• Assess and classify AI use cases, set the right oversight and approval pathway, and keep governance records and audit trails accurate and current.
• Govern staff-built AI at scale through guardrails, platform controls, maker certification and a network of AI Champions.
• Assess new AI and automation ideas for value, feasibility, risk, data readiness and total cost of ownership before build begins.
• Implement control requirements for agentic AI, including agent identity, tool permissions and data access, with architecture and platform owners.
• Operate governance gates through delivery, confirm readiness for go-live, and obtain ongoing attestations from business owners.

What you’ll bring

• 3+ years’ experience in AI, emerging technology or automation, including governance, assurance or controls work in an operating business.
• Experience running a governance process reliably day to day, ideally on supporting tooling such as a use case inventory, control library, or assessment workflow.
• Working knowledge of ISO/IEC 42001, the NIST AI Risk Management Framework and the Australian Government’s Guidance for AI Adoption
• Enough technical literacy to review a model card, question an evaluation and spot a solution unlikely to hold up in production.
• Experience assessing use cases for value, feasibility, operational risk, and total cost of ownership.
• Knowledge of the security risks of third‑party models, agent platforms, and system permissions, enough to engage Cybersecurity as a peer.
• A relevant tertiary qualification or equivalent experience.
• IAPP AIGP, ISO/IEC 42001 lead implementer or auditor, or an equivalent AI governance credential desirable

Your life at Jetstar is unlike any other

Live the travel dream: You and your nominated travel companions can take-off more with our famous Qantas Group Staff Travel discount.

Make work feel like a holiday: Join a fun, driven team where work feels like a holiday. Our people take every opportunity to take-off together and find ways to help their teammates soar.

There’s a place for everyone at Jetstar: For us, travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture that we are fiercely proud of. We believe that teams with a diversity of ideas and experiences are more creative, innovative and solve problems quickly. We welcome applications from anyone who wants to take-off with us. If you have support or access requirements, just reach out and let us know what you need.

We’re Jetstar. Let’s take-off together!

Applications will close by Tuesday the 17th of November