Senior Analyst - Operational Intelligence

Qantas; Melbourne; Hybrid; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Staff travel benefits

Job summary

Qantas Airways, Jetstar Operations, is seeking a Senior Analyst, Operational Intelligence to transform data into actionable insights that drive operational performance and strategic decision-making across the business at our Jetstar HQ in Docklands.

You will develop automated reporting, govern data definitions, and partner with leaders to identify trends and opportunities. This role requires strong SQL/Python skills and experience with cloud data platforms.

Qualifications

• Proven stakeholder management across multiple functions.
• Experience in airline operations and performance drivers.
• Proven track record delivering dashboards and analytical insights in production environments.
• Strong SQL and Python to automate data pipelines and deliver data products.
• Experience with cloud-based data platforms (Snowflake or equivalent).
• Degree in a quantitative field as listed.

Responsibilities

• Develop and deliver operational intelligence and clear, actionable insights.
• Advance automated, scalable, self-service reporting.
• Contribute to data governance and the semantic layer for a single source of truth.
• Partner with leaders to identify trends, risks and improvement opportunities.
• Provide analytical support for performance investigations and continuous improvement programs.
• Translate data into insights to optimise performance and customer outcomes.

Skills

Stakeholder management

Airline operational knowledge

Data product development

SQL

Python

Cloud data platforms (Snowflake)

Education

Tertiary qualification in Data Science/Statistics/Math/CS/Engineering/Economics

Tools

Snowflake

Job description

• Shape the Future of Jetstar Operations and help drive the strategy that will define how we operate today and into the future.
• Permanent full-time opportunity based at our Jetstar Headquarters in Docklands.
• Access to a range of employee benefits, including our staff travel program.

As Senior Analyst, Operational Intelligence,you will play a critical role in transforming data into actionable insights that drive operational performance, strategic decision-making and continuous improvement across the business. Partnering with leaders and stakeholders across multiple functions, you will analyse complex operational data, identify emerging trends and opportunities, and deliver meaningful intelligence that supports business outcomes and enhances operational effectiveness.

In this role you will:

• Develop and deliver operational intelligence, turning complex data into clear insights and actionable recommendations.
• Drive the evolution of operational reporting through automated, scalable and self-service data solutions.
• Contribute to Jetstar's operational data governance framework and shared semantic layer, stewarding data, owningdefinitions, developing proof of concepts, and supporting a single source of truth that the broader Operations Delivery team depends on.
• Partner with operational leaders to understand use cases, identify trends, risks and improvement opportunities across key performance metrics.
• Provide analytical support for performance investigations, business initiatives and continuous improvement programs.
• Translate operational and commercial data into meaningful insights that optimise performance, manage risk and improve customer outcomes.

You will bring:

• Proven stakeholder management skills, with the ability to build strong relationships, and learn effectively across operational, commercial, technology and leadership teams.
• Experience in an airline operational environment, with a strong understanding of operational performance drivers and decision-making.
• Proven experience developing data products, dashboards and analytical insights in a production environment.
• Strong SQL and Python skills with experience writing clean, well-documented code to automate data pipelines, and deliver analytical data products that others can depend on.
• Experience working with cloud-based data platforms, such as Snowflake or equivalent modern data environments.
• Tertiary qualifications in Data Science, Statistics, Mathematics, Computer Science, Engineering, Economics or a related quantitative discipline.

Your Life At Jetstar Is Unlike Any Other.

Live the travel dream: You and your nominated travel companions can takeoff more with our famous Qantas Group Staff Travel discount.

Make work feel like a holiday: Join a fun, driven team where work feels like a holiday. Our people take every opportunity to takeoff together and find ways to help their teammates soar.

There’s a place for everyone at Jetstar: For us, travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture that we are fiercely proud of. We believe that teams with a diversity of ideas and experiences are more creative, innovative and solve problems quickly. We welcome applications from anyone who wants to takeoff with us. If you have support or access requirements, just reach out and let us know what you need.

We’re Jetstar. Let’s takeoff together.

Applications close on Sunday 8thNovember 2026.