AI Execution Lead

NobleOak Life Limited; Sydney; On-site; AUD 120,000 - 160,000; Full time

Job summary

NobleOak Life Limited is seeking an hands-on AI Execution Lead for a 6-month contract in Sydney. The role focuses on execution, not strategy, reporting to the Head of IT & AI and collaborating with Sales, Marketing, Underwriting, Operations and Technology to deliver AI initiatives that improve customer and business outcomes.

The ideal candidate has experience in financial services or insurance, particularly in contact centre sales environments, and can drive AI-driven delivery at pace with

Qualifications

• Must have experience in contact centre sales.
• Experience leading digital, transformation or AI initiatives from concept through to implementation.
• Strong understanding of sales funnels, lead management and conversion optimisation.
• Experience working across multiple stakeholders and delivery teams.
• Strong communication and stakeholder management skills.
• Hands-on approach with the ability to operate at pace and drive outcomes.

Responsibilities

• Lead 3-4 cross-functional AI delivery squads across the business.
• Drive the implementation of AI solutions across sales, service and underwriting functions.
• Partner with business leaders to improve lead conversion, sales productivity and customer engagement.
• Identify opportunities to automate processes and enhance operational efficiency.
• Improve contact centre performance through AI-enabled tools and capabilities.
• Support optimisation of customer journeys, digital funnels and sales processes.
• Track outcomes, manage delivery priorities and maintain momentum across multiple initiatives.

Skills

Contact centre sales

AI initiatives leadership

Stakeholder management

Communication

Job description

We are seeking a hands-on AI Execution Lead to join NobleOak on a 6-month contract and drive the delivery of our highest-priority AI initiatives.

This role is focused on execution, not strategy. Reporting to the Head of IT & AI, you will work closely with Sales, Marketing, Underwriting, Operations and Technology teams to ensure AI initiatives are delivered efficiently, adopted by frontline teams and improve customer and business outcomes.

The ideal candidate will bring experience from financial services, insurance, banking or similar customer-focused industries, together with a strong background working within contact centre sales environments.

What You’ll Be Doing

• Leading 3-4 cross-functional AI delivery squads across the business.
• Driving the implementation of AI solutions across sales, service and underwriting functions.
• Partnering with business leaders to improve lead conversion, sales productivity and customer engagement.
• Identifying opportunities to automate processes and enhance operational efficiency.
• Improving contact centre performance through AI-enabled tools and capabilities.
• Supporting optimisation of customer journeys, digital funnels and sales processes.
• Tracking outcomes, managing delivery priorities and maintaining momentum across multiple initiatives.

About You

To be successful, you’ll have:

• Proven experience working in a contact centre sales environment.
• Experience leading digital, transformation or AI initiatives from concept through to implementation.
• Strong understanding of sales funnels, lead management and conversion optimisation.
• Experience working across multiple stakeholders and delivery teams.
• Strong communication and stakeholder management skills.
• A hands-on approach with the ability to operate at pace and drive outcomes.

Highly regarded:

• Life insurance, banking or broader financial services experience.
• Experience in AI-enabled sales or service environments.
• Contact centre operational leadership experience.
• Experience with sales analytics, propensity modelling or customer journey optimisation.

Why Join NobleOak?

• Lead some of NobleOak’s most important AI initiatives.
• Work closely with senior leaders across the business.
• Help improve customer experiences, sales effectiveness and operational performance.
• Join a growing ASX-listed life insurer focused on innovation and continuous improvement.
• Enjoy employee benefits, wellbeing initiatives and staff discounts.

Ready to Make an Impact?

This is an opportunity to play a key role in NobleOak’s next phase of growth by turning AI opportunities into delivered solutions and measurable outcomes.