AI & Automation Analyst

UpGuard; Hobart; On-site; AUD 110,000 - 150,000; Full time

Job summary

UpGuard is seeking an AI & Automation Analyst in Hobart, Australia, to drive AI-enabled automation across teams. You’ll map how work happens, design AI-enabled workflows, and build the A2 harness that anchors the team’s AI initiatives.

You’ll directly impact how fast and how well teams adopt new automation capabilities. You’ll work day-to-day with the lead analyst to translate needs into clear specs, create simple automations, and shape the future of how AI changes our processes.

Qualifications

• AI fluency across tools and workflows.
• Excellent verbal and written communication to map requirements and write specs.
• Strong critical thinking and problem-solving to break down business problems.
• Ability to steer conversations and keep discovery sessions focused.
• Self-motivated with a desire to learn and adopt new tools.
• Able to collaborate across multiple teams.

Responsibilities

• Conduct process discovery with the lead analyst, mapping actual vs. target workflows.
• Build and own the A2 harness, the single source of truth for AI tooling and workflows.
• Redesign processes to embed AI and automation from the start.
• Execute by building skills, connectors, and automations; write production-ready specs when needed.
• Estimate business impact and prioritize automations for wider rollout.
• Evolve the team’s AI harness and processes as tools and capabilities change.
• In early months, interview teams, launch the harness, map processes end-to-end, and deliver initial automations.

Skills

AI fluency

Verbal & written communication

Critical thinking

Problem solving

Collaboration

Self-motivated

Fast learner

Tools

n8n

Zapier

Make

Git

Markdown

Command line

Claude Code

Job description

Who are we?

At UpGuard, we are replacing manual security bottlenecks with AI-driven precision. Fresh off a US$75M Series C, we are scaling our infrastructure to process 100 billion risk signals daily. This isn’t just growth; it’s a total reimagining of how the world manages cyber risk.

We build the Cyber Risk Posture Management (CRPM) platform that security teams actually love. By integrating security ratings, threat intel, and agentic AI, we empower organisations to stay ahead of an ever evolving attack surface.

We aren’t just building another tool; we’re defining a category. We provide the autonomy to ship world-class technology and the resources to do it at a global scale.

Where does this role fit in?

A2 (Automation & AI) is UpGuard's central team for getting value out of AI and automation. We discover how work actually happens across the business, build the automations and AI tools that make it faster, and help every team run them on their own. Demand is growing faster than the team, so we need an AI & Automation Analyst to help us keep up.

As an AI & Automation Analyst, you'll be a business analyst first, with a hands‑on streak. Working day to day with our lead analyst, you'll map how other teams really work, rethink those processes for the era of AI, and turn that into clear requirements. Our engineers handle the complex builds; you'll take the quick, simple ones off their plate. You'll also reshape how A2 itself works, starting with the team's AI harness: the shared context, Skills, connectors and light automations that let the team work in new ways, not just faster ones. It's a role for someone who learns fast, communicates clearly and wants to be at the front of how AI changes the way

What will you do?

• Run process discovery with the lead analyst: interviewing and shadowing teams, mapping how work actually happens (as-is and to-be), and turning it into clear requirements.
• Build the team’s operating brain. Create and own the A2 harness, a single source of truth that gives an AI assistant or a new hire everything they need from day one: ways of working, systems, conventions, active projects, and who owns what. Done well, it becomes the foundation every future AI tool on the team is built on.
• Reimagine how work gets done. Don't just automate today's process: question every step, cut what's no longer needed, and redesign how the team works with AI built in from the start. Then choose the Skills, connectors and automations that make the new way of working stick.
• Execute, don’t just recommend. Build Claude Skills, connector setups, and n8n workflows yourself. When something needs production-grade engineering, write the spec that gets it built.
• Estimate business impact of each automation that is developed and prioritise workflows that need to be released to wider org to drive business
• Keep the way we work evolving. AI tools change month to month, so regularly revisit the harness and the team's processes, retire what's outdated, and bring in what's newly possible.
• In your first few months, you will:
  • interview every A2 team member about where their time goes, and shadow discovery sessions with the lead analyst
  • launch the first version of the A2 harness and get the team using it daily
  • take your first process map from start to finish on your own
  • ship two or three Skills, connectors or automations, with before/after time measured

What will you bring?

• AI fluency. You already use AI tools daily, beyond basic chat: projects, custom instructions, Skills/GPTs/Gems, connectors or MCP.
• Excellent verbal and written communication skills. You can interview a finance lead in the morning and write a clear spec or README in the afternoon.
• Critical thinking and problem-solving skills to break a messy business problem into steps and spot what's worth fixing.
• The ability to steer a conversation: keep discovery sessions focused and on topic so they don't drift into side details, and come out with requirements that reflect what people actually need, not just what they ask for.
• Self-motivated and eager to continuously learn and adapt to new tools and technologies.
• The ability to work collaboratively across multiple teams.

What will give you an edge?

• Experience with automation tools such as n8n, Zapier or Make
• Comfortable with Git, Markdown and the command line, or with Claude Code
• Some scripting (Python or JavaScript) or SQL