AI Apps Tech Support Specialist — Hybrid & Training

CORTO

Sydney

Hybrid

AUD 65,000 - 90,000

Full time

5 days ago

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Benefits offered by this job

Hybrid working

Full training provided

Sydney head office

Job summary

CORTO, owner of LEAP Studio, is launching a startup product inside a larger LegalTech company. You will be the face of support for firms building in Studio, handling complex questions and guiding first builds with training and templates. The role blends advisory support with hands-on product exploration.

Join a startup-minded team at LEAP Studio and contribute to documentation, guidance, and the product backlog while learning the product inside out.

Qualifications

Customer service experience handling real people with problems and queues.
Ability to read logs, understand API behavior, and diagnose issues.
Ability to explain technical concepts to non-technical lawyers without jargon.
Curiosity about AI tools and willingness to learn by building things.

Responsibilities

Resolve second-line LEAP Studio support cases via Salesforce, email and live chat.
Diagnose why an app isn’t behaving and explain causes to firms.
Call firms when conversations require live discussion.
Guide new firms through their first build and create usable templates.
Escalate defects to the Escalations team with detailed notes for action.
Build in LEAP Studio between cases to learn and create worked examples.
Contribute to documentation and product backlog with your insights.
Help shape the support function as the product evolves.