AI Apps Support Specialist - Impact & Builder Role Hybrid

Corto Pty Ltd; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid working

Full training provided

Job summary

LEAP Studio, part of CORTO, is launching a startup product in Sydney with hybrid work and full training provided. You’ll be the go-to support person for law firms, solving problems as they build custom tools inside the Studio platform.

You’ll diagnose issues, communicate clearly to lawyers, and contribute to templates and guides as the product evolves. This role blends customer support with hands-on Studio work in a dynamic LegalTech environment.

Qualifications

• Customer service experience with real people who had real problems.
• Ability to read logs, understand API calls and identify root causes.
• Explain technical concepts to lawyers in plain language, without jargon.

Responsibilities

• Provide second-line support for LEAP Studio via Salesforce, email and live chat.
• Diagnose why an app isn’t behaving and explain the cause in actionable terms for firms.
• Call firms to resolve issues when needed and keep them informed.
• Assist in building Studio apps and craft templates and worked examples for clients.
• Escalate real defects to the development escalations team with clear details.
• Document what you learn to improve guides and the knowledge base.

Skills

Customer service

Technical confidence

Explain tech to lawyers

Curiosity about AI tools

Tools

Salesforce Service Cloud

Job description

LEAP Studio, part of CORTO, is launching a startup product in Sydney with hybrid work and full training provided. You’ll be the go-to support person for law firms, solving problems as they build custom tools inside the Studio platform.

You’ll diagnose issues, communicate clearly to lawyers, and contribute to templates and guides as the product evolves. This role blends customer support with hands-on Studio work in a dynamic LegalTech environment.