AHSC Operations Coordinator - 24/7 Workforce Support

Serco; Canberra; On-site; AUD 70,000 - 95,000; Full time

Job summary

Serco is seeking an Operations Coordinator for the AHSC team to support workforce services across the SNSW Region. The role focuses on responding to workforce needs and ensuring shifts are covered, with a UPL-only arrangement and early morning and evening shifts.

As part of the National AHSC support team, you will answer calls, source backfill, and coordinate with staff and stakeholders to maintain continuity of service. This is a dynamic, government-backed contract environment.

Qualifications

• Australian Citizenship due to clearance requirements.
• Strong attention to detail and exceptional data management skills.
• Excellent organisational skills with the ability to manage competing priorities.
• Strong administrative capability and a confident, professional manner.
• Strong interpersonal and communication skills to build relationships with staff and stakeholders.
• The ability to confidently manage incoming calls and respond to workforce requirements.
• Previous administrative or coordination experience, ideally in a 24/7 operational environment.
• Experience in clinical and/or defence environments (highly regarded).

Responsibilities

• Manage incoming calls relating to workforce and roster requirements.
• Manage unplanned leave absences and sourcing shift backfill.
• Coordinate with staff and stakeholders to identify suitable backfill options.
• Update workforce and roster information accurately and in a timely manner.
• Respond to queries and escalate issues where required.

Skills

Attention to detail

Organisational skills

Interpersonal communication

Data management

Administrative capability

Communication handling

24/7 operational experience

Stakeholder coordination

Job description

Serco is seeking an Operations Coordinator for the AHSC team to support workforce services across the SNSW Region. The role focuses on responding to workforce needs and ensuring shifts are covered, with a UPL-only arrangement and early morning and evening shifts.

As part of the National AHSC support team, you will answer calls, source backfill, and coordinate with staff and stakeholders to maintain continuity of service. This is a dynamic, government-backed contract environment.