Agentic Ai Transformation Leader For Fsi (Anz)

Amazon Web Services; Sydney; Remote; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Remote environment

Flexible scheduling

Training available

Ongoing support

Professional development

Varied responsibilities

Job summary

Hello Sunday Morning is seeking a Reservation Support Agent to assist customers with reservation inquiries, updates, and general support in a remote capacity. You will gather information, coordinate reservations, and communicate with providers to ensure accuracy and timely confirmations.

The role requires strong customer service skills, attention to detail, and the ability to learn reservation systems and perform online research as needed.

Qualifications

• Experience in customer service or hospitality is beneficial.
• Ability to learn reservation systems and use research to aid customers.
• Strong written and verbal communication with attention to detail.

Responsibilities

• Respond to reservation inquiries and provide options.
• Research available options and coordinate reservations.
• Review details for accuracy and provide confirmations.
• Assist with modifications, updates and follow-ups.

Skills

Customer service

Detail oriented

Researching information

Communication

Time management

Online researching

Reservation systems

Tools

CRM systems

Vendor portals

Website chat tools

Job description

Reservation Support Agent – Remote

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Job Description

We are looking for an organized Reservation Support Agent to assist customers with reservation inquiries, available options, updates, and general support.

The ideal candidate is detail-oriented, comfortable researching information, and committed to providing professional customer service.

Key Responsibilities

• Respond to reservation inquiries
• Research available options
• Gather customer preferences and information
• Assist with coordinating reservations
• Review reservation details for accuracy
• Provide confirmations and relevant information
• Assist with modifications and updates
• Communicate with providers when necessary
• Maintain organized reservation records
• Follow up regarding outstanding details
• Provide professional customer assistance

Qualifications

• Strong customer-service skills
• Excellent attention to detail
• Good written and verbal communication
• Strong organization
• Basic computer proficiency
• Comfortable researching online
• Ability to learn reservation systems
• Dependable and self-motivated
• Strong time-management skills
• Previous reservation experience is helpful but not required

Why Choose Us?

• Remote Environment: Provide reservation support remotely
• Flexible Scheduling: Organize your availability around customer needs
• Training Available: Learn reservation processes and systems
• Ongoing Support: Access educational resources and continued guidance
• Professional Development: Build customer service, research, organization, and communication skills
• Varied Responsibilities: Work with different customer requests and reservation needs

We are currently offering an amazing opportunity to those with an entrepreneurial mindset. If you have great enthusiasm for the Travel and Tourism industry, are positive, hard-working, and motivated to succeed, then we would like to talk to you! As a Remote Travel Consultant/Agent, you will work directly with your clients, and various vendors and suppliers for the purpose of creating custom vacation packages.

Responsibilities:

• Prepare, plan and execute travel itineraries including but not limited to: airline, car rental, cruises, resorts & hotels, amusement parks, concert & sporting event tickets, and other tours & activities.
• Process payments on behalf of your clients to secure reservations.
• Maintain relationships with industry specific vendors and suppliers.
• Attend ongoing trainings to maintain and increase knowledge within the industry.
• Provide superior customer service to clients.
• Provide details to clients regarding any required travel documents such as passports or visas.

Skills and Requirements

• Complete required Certification program in a timely manner.
• Complete and maintain agent registrations with vendors and suppliers.
• Laptop, Computer, or Smart Phone with reliable internet access is required.
• Ability to manage your time effectively and stay organized.
• Strong verbal and written communication skills
• Personal travel experience is an advantage, but not a requirement.
• Previous experience in hospitality and/or sales is an advantage, but not a requirement.
• Must be 18 years of age and be authorized to work in the US.
• Credentials, E & O Insurance (Required by law), Licensing, and Certifications.
• Receive discounts and travel perks.
• Participate in FAM Trips available only to licensed agents
• Free ongoing vendor and company trainings.
• Options to Specialize in specific destinations and/or niches within the travel industry.

We have a need for someone who has experience supporting using the website chat system on their website. Most of the inquiries are from prospects who have come to the site as a result of marketing and advertising activities.

You need to have very good computer and typing skills and understand the value of research to discover as much information as possible about the business you're working for so you know where to refer website visitors for the information they want.

There may be times when you have multiple chat windows open so you need to be able to multi-task and good customer service skills to ensure that every person is looked after politely and professionally.

More Details

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Are you looking for a fast-paced job that will allow you to utilize your superior customer service skills in a rewarding environment? We would love for you to become a respected member of our team! As a valued customer service representative, you will be the first line of communication for our customers and will become the trusted face of our company. Earn monetary rewards and prizes as you help drive yourself and your team to successfully meet monthly, quarterly and annual sales goals. Experience the excitement of fostering team unity as you work closely with management and fellow team members to nurture trust and build rapport with our customers.

• Interact with customers by answering phone calls promptly, responding to emails within 24 hours and meeting with customers in person as needed.
• Resolve complaints and customer problems in an efficient and friendly manner with the primary goal of satisfying their needs and continuing to earn their business.
• Perform basic billing duties, including completing customer transactions over the phone, issuing refunds as needed, researching past billing discrepancies and taking care of product exchanges.
• Provide customers with status reports on shipments, and help to package and ship products as needed.
• Update customer databases, including contact details, past complaints and resolutions, billing information, and auto-shipment enrolment.
• Meet weekly, monthly and annual goals for call volume, customer satisfaction, sales and rapid response times.
• Analyse and set personal and departmental performance goals designed to improve customer satisfaction. Assist management in coming up with attractive incentives and rewards for superior performance.
• Participate in weekly interdepartmental meetings and prepare to report on any customer issues that came up during the week and how they were resolved.

Job Skills & Qualifications

Required

• High school certificate or equivalent
• Ability to comfortably sit for long periods of time
• Good Computer and Typing Skills
• Comfortable desk and good Internet connection
• Strong interpersonal skills

Preferred

• Ability to resolve conflict and de-escalate tense situations

Hello Sunday Morning’s mission is to change the world’s relationship with alcohol. One Sunday at a time.

It began in 2009 when founder Chris Raine documented his year long experiment to take a break from drinking in a blog. The organisation has since grown into Australia’s largest alcohol focused digital health service.

Our flagship technology platform, the Daybreak app, provides free, anonymous 24/7 peer support for people to change their relationship with alcohol, whether that means taking a break, cutting back or quitting. With more than 176,000 registrations, it is the largest digital peer support community of its kind in the world.

Daybreak is supplemented by a range of other services and tools to support self directed change, including the My Drink Check self assessment, Drink Tracker, the Hello Change self directed CBT program and a range of written resources, tips and supports.

About the role

We are looking for a commercially minded and purpose driven Corporate Partnerships Manager to own and grow Hello Sunday Morning’s corporate partnerships revenue. You will convert an established pipeline into high value, multi year agreements while building a sustainable pipeline of new partners aligned with our mission and values.

Reporting to the Head of Development, you will work with a high degree of autonomy and accountability to position Hello Sunday Morning as a trusted partner for organisations seeking to improve workplace wellbeing, community engagement and ESG outcomes through evidence based digital health solutions.

This is a full time, primarily remote role with occasional in person team days. Your success will contribute directly to Hello Sunday Morning’s long term financial sustainability and impact.

Key responsibilities

• Own and deliver the annual corporate partnerships revenue target.
• Convert existing pipeline opportunities into signed partnership agreements and actively develop a strong new business pipeline.
• Manage the complete partnership cycle from qualification, proposal development and negotiation through to conversion, stewardship, renewal and growth.
• Prioritise high value and multi year partnerships and contribute to income diversification through partnerships and fee for service offerings.
• Build trusted relationships with corporate partners and ensure they receive timely, credible reporting on agreed outcomes and impact.
• Collaborate with marketing and internal teams on cobranded initiatives, storytelling, brand visibility and realistic delivery commitments.
• Maintain accurate pipeline records, forecasts and reporting and communicate progress, risks and opportunities clearly to the Head of Development.
• Ensure partnership activity aligns with organisational values, reputation, governance and compliance requirements.

Qualifications and experience

• Demonstrated experience in corporate partnerships, commercial partnerships or another revenue generating role.
• A proven track record of converting opportunities into signed, high value agreements.
• Strong commercial judgement, negotiation skills and experience managing complex pipelines and forecasts.
• Excellent relationship management and stakeholder engagement skills, including confidence communicating with senior stakeholders.
• Strong written and verbal communication skills.
• The ability to work autonomously in a remote environment with a high level of accountability.
• Experience in health, mental health, wellbeing, social impact or a purpose driven organisation.
• An understanding of ESG, workplace wellbeing or corporate social impact frameworks.
• Familiarity with CRM systems and pipeline management tools.

About you

• You are strongly aligned with Hello Sunday Morning