Aged Care Quality & Education Leader (Rn)

Thetops; Sydney; Remote; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Remote work

Flexible schedule

Mentorship

Global training

Comprehensive onboarding

Job summary

Thetops is seeking an experienced Customer Success Manager / Head of Customer Success to lead growth-driven initiatives within our personal development ecosystem. This remote role targets Australia & New Zealand residents, offering autonomy, mentorship, and executive leadership exposure.

You will guide clients, implement engagement strategies, and participate in ongoing leadership training while advancing your own personal development and career trajectory.

Qualifications

• 5+ years in Customer Success or equivalent role.
• Self-starters who thrive with autonomy and ownership.
• Goal-driven individuals who inspire and guide others.
• Leaders seeking purpose beyond KPIs and dashboards.
• Professionals open to a meaningful career shift in 2026.
• Australia & New Zealand residents only.

Responsibilities

• Guide prospective clients through decision-making journeys.
• Implement marketing and engagement strategies to attract qualified leads.
• Conduct meaningful phone conversations and provide follow-up via phone and email.
• Participate in weekly virtual training and leadership sessions.
• Invest in your own personal development and skill growth.

Skills

Customer Success

Leadership

Autonomy

Communication

Strategic thinking

Job description

Personal Development | Remote | Australia & New Zealand Only

Please only apply if you reside in Australia or New Zealand and are authorised to work in these countries.

Ready to future-proof your career?

If you’ve built a career in Customer Success and feel the pull toward more meaning, more autonomy, and more impact, this may be the opportunity you’ve been waiting for.

We’re expanding and looking for an experienced Customer Success Manager / Head of Customer Success who wants to step into a growth-driven role within the booming personal development and transformation industry.

This is not a traditional corporate role.

It is a chance to align your professional skills with a mission that genuinely changes lives.

Who We Are

We partner with a rapidly growing global personal development company delivering:

• World-class online programs.
• Immersive retreats.
• High-impact virtual events.

Our mission is simple but powerful: to help people consciously design lives they love — financially, professionally, and personally.
We support ambitious individuals who are ready for change and committed to growth.

The Opportunity
This role is ideal for someone with a strong Customer Success background who is:

• Ready for a career evolution, not just a new job.
• Motivated by results, impact, and flexibility.
• Excited to step into a leadership-style role without corporate bureaucracy.

You’ll use your people skills, communication strengths, and strategic thinking to guide prospective clients through their decision-making journey — while continuing to grow yourself personally and professionally.

What You’ll Be Doing

• Implementing proven marketing and engagement strategies to attract qualified leads.
• Conducting meaningful phone conversations with prospective clients.
• Providing clear follow-up and support via phone and email.
• Participating in weekly virtual training and leadership sessions.
• Actively investing in your own personal development and skill growth.

What We Offer

• Comprehensive onboarding and weekly global training.
• One-on-one mentorship and leadership support.
• 100% remote work with time and location flexibility.
• A values-aligned environment focused on growth, contribution, and results.

Who This Is For

• Customer Success professionals with 5+ years of experience.
• Self-starters who thrive with autonomy and ownership.
• Goal-driven individuals who enjoy inspiring and guiding others.
• Leaders seeking purpose beyond KPIs and dashboards.
• Professionals ready for a meaningful career shift in 2026.
• Open to Australia & New Zealand residents only.
• Performance-based compensation (earnings derived from sales profits).
• Not suitable for students or recent graduates.
• By applying, you consent to communication via phone, email, and SMS.

Position Title: Reservation Booking Manager

We are seeking a