Aged Care Care Partner & Care Coordination Lead

Work Initiatives; Gold Coast City; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Excellent work/life balance

Caring team environment with clinical/

Generous salary packaging and not-for‑

Job summary

Bolton Clarke seeks a dedicated Care Partner to coordinate and deliver home-based care for older people in Queensland. You will work with participants to develop personalised care plans and liaise with GPs and allied health professionals to ensure integrated care.

Strong communication and cultural competence are essential to support safe, independent living at home. Join a not-for-profit organisation committed to quality standards, staff development, and diversity.

Qualifications

• Cert III Individual Support, or Diploma-level qualification in Nursing, Community Services, Aged Care, Case Management, or equivalent experience.
• Demonstrated experience in care coordination, case management or similar roles in aged care, health, or disability services.
• Strong understanding of the Support at Home Program, Quality Standards, and aged care rights.
• Strong communication, empathy and cultural competence.
• Competence in interpreting clinical guidance and escalating appropriately.

Responsibilities

• Collaborate with participants to develop individualised care plans. Incorporating the participant's goals, service preferences, cultural needs, risk factors, and AT-HM requirements.
• Collaborate with participants to develop individualised care plans.
• Liaise with general practitioners, specialists, and allied health providers to ensure integrated care.
• Review care notes and service delivery data; proactively identify and address emerging risks or changes in participant needs.
• Consistently meet quality compliance and audit requirements, ensuring accurate and up-to-date records are maintained.
• Facilitate or participate in case conferences, ensuring care plans reflect shared decision-making and supported risk-taking.
• Monitor spending to prevent underspends and overspends and align resource allocation with changing needs.
• Maintain accurate, timely care notes and ensure documentation supports outcomes under the Strengthened Aged Care Quality Standards.
• Ensure care management claims comply with Support at Home business rules, including exclusion of administrative, rostering or travel tasks.
• Supporting participants (and their carer or supporter) to make informed service decisions.

Skills

Care coordination

Case management

Communication

Cultural competence

Education

Cert III Individual Support, or Diploma in Nursing/Community Services/Aged Care/Case Management

Job description

Bolton Clarke seeks a dedicated Care Partner to coordinate and deliver home-based care for older people in Queensland. You will work with participants to develop personalised care plans and liaise with GPs and allied health professionals to ensure integrated care.

Strong communication and cultural competence are essential to support safe, independent living at home. Join a not-for-profit organisation committed to quality standards, staff development, and diversity.