Aged Care Advocate - Illawarra - Remote

Seniors Rights Service; Shellharbour City Council; Hybrid; AUD 89,000 - 109,000; Full time

Benefits offered by this job

Gifted leave provisions

Six weeks paid parental leave

Salary packaging benefits

Hybrid work arrangement

Motor vehicle mileage reimbursement

Job summary

Seniors Rights Service is seeking an Aged Care Advocate to empower older people across New South Wales. You’ll provide vital information, education and support to navigate aged care services and rights with confidence.

You will work in a dedicated team delivering personalised advocacy, addressing concerns, improving communication with providers, and upholding rights. The role offers hybrid arrangements and generous leave, with a competitive salary of $99,294 plus super and salary packaging.

Qualifications

• Degree or equivalent education in social work, psychology or related field, or equivalent relevant experience.
• Sound knowledge of the NSW aged care system and familiarity with community resources.
• Strong commitment to human rights, social justice and diversity.
• Experience engaging with people who have lived experience of trauma.
• Willing to register and authenticate as an advocate agent for My Aged Care portal.

Responsibilities

• Listening to and supporting older people and their representatives to make informed decisions via phone and face-to-face contact.
• Advocating on behalf of clients with aged care service providers.
• Advocating to uphold and safeguard clients' rights and ensure appropriate responses.
• Managing information and advocacy cases using Salesforce database.
• Referring clients to other services including the Aged Care Quality and Safety Commission.
• Delivering information sessions and developing information resources for clients.
• Participating in local events, campaigns and promoting Seniors Rights Service.

Skills

Communication

Interpersonal skills

Verbal/written communication

Workshop delivery

Education

Social work / psychology degree or equivalent

Tools

Salesforce

Microsoft Office 365

My Aged Care portal

Job description

• Enhanced leave provisions including gifted leave
• Salary $99,294 + Super + Salary Packaging

About the role

Join us in making a genuine difference in the lives of older people across New South Wales.

As an Aged Care Advocate, you will play a vital role in empowering older people to exercise their rights. By providing essential information, education and unwavering support, you'll help them navigate their aged care journey with confidence.

Our dedicated team of Aged Care Advocates delivers personalised advocacy tailored to individual needs. Whether it’s helping someone understand their aged care requirements, enhancing communication with service providers, clarifying aged care fees, or addressing concerns and complaints, you’ll have the opportunity to make a real impact. Standing beside older people, you’ll ensure their voices are heard, their rights upheld and their experiences transformed.

We’re looking for a passionate individual who understands the critical role advocates play in ensuring older people across NSW understand their aged care rights, enabling informed choice, confident decision making and self advocacy.

In addition to a competitive salary, we offer fantastic leave entitlements and salary packaging benefits. Our flexible hybrid work arrangements mean you will get to work a blend of in the community, from an office and remotely to help you achieve that perfect work life balance.

If you're ready to make a profound impact and change lives, we want to hear from you!

Why work for Seniors Rights Service?

Our vision is a society that respects and upholds the rights of older people.

Seniors Rights Service is a nonprofit organisation that provides free legal services, aged care advocacy and rights education and information to older people across New South Wales. This is a pivotal moment to join our team. As more older people seek aged care services, our organisation is continuously evolving to meet the expanding need for our services.

If you have a natural talent for connecting with people, have relevant experience and want to work for an organisation dedicated to supporting one of the most vulnerable groups in our communities, we want to hear from you.

Role Responsibilities

As an Aged Care Advocate, you'll be responsible for:

• Listening to and supporting older people who are receiving or seeking aged care services, as well as their representatives, to make informed decisions through telephone and face-to-face support.
• Advocating on behalf of clients in response to concerns raised with aged care service providers.
• Advocating on behalf of older people receiving or seeking to receive aged care services to ensure their rights are upheld and responded to appropriately.
• Managing information and advocacy cases using Salesforce database.
• Referring clients to other services including the Aged Care Quality and Safety Commission.
• Providing education and information sessions to aged care recipients within Residential Aged Care.
• Assisting in developing and maintaining appropriate information resources for clients.
• Participating in seniors' events, information days, displays and exhibitions in the local area.
• Contributing to promotional campaigns targeting identified priority groups.
• Participating in the maintenance and development of local networks and relationships to promote Seniors Rights Service and expand its reach.
• Contributing to identification and monitoring of systemic issues arising for people receiving or seeking to receive aged care services and/or their representatives.
• Travelling intrastate for work as required.
• Degree or equivalent education in social work, psychology or related field, or equivalent relevant experience
• Sound knowledge and understanding of the aged care system in NSW and familiarity with community resources for additional support
• Strong commitment to human rights, social justice and diversity
• Experience engaging with people who have lived experience of trauma
• Previous experience in applying advocacy that champions client voice and agency
• Be willing to register and authenticate as an advocate agent for professional use of the My Aged Care online portal.
• Demonstrated experience in planning and delivering workshops and presentations
• Good interpersonal, written and verbal communication skills
• Skills in negotiation, teamwork, conflict resolution, decision making and problem solving.
• Understanding of ageism and how it effects older people and their rights
• Excellent computer skills, fluent in Microsoft Office 365 and database management
• Willing to use your own registered and comprehensively insured vehicle, where you will be reimbursed for work related mileage claims
• Willingness to obtain an annual flu vaccination and hold a valid National Criminal History check and NSW driver's license as a condition of employment
• Experience a collaborative and fun work culture in a growing organisation
• Competitive salary with NFP Salary Packaging benefits
• Enhanced leave provisions including gifted leave between Christmas and New Year
• Six weeks paid parental leave

At Seniors Rights Service we seek a workforce that is as diverse as our society. We believe diversity and inclusion are fundamental to our culture and core values and we demonstrate this commitment through all our employment practices. Our inclusive workplace culture contributes to making Seniors Rights Service a great place to work. We strongly encourage Aboriginal and Torres Strait Islanders people to apply. Additionally, we believe vaccination to be the best way to keep our employees and clients safe and strongly encourage vaccination against Influenza and COVID-19.