Aftersales Customer Support Specialist

Heritage Automotive Limited; Australia; In loco; AUD 55.000 - 70.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible working

Volunteer leave

Study leave

Descrizione del lavoro

Plenti is a fintech lender committed to delivering outstanding customer experiences. As a Customer Support Specialist, you will be the first point of contact for customers, handling inquiries with professionalism and empathy across phone, chat and email.

You will develop a deep understanding of Plenti’s products, services and policies, and work with teammates to share best practices, improving processes and the overall customer experience in a fast-paced setting.

Competenze

• Experience in customer service, contact centres or financial services is desirable.
• Excellent verbal and written communication skills, able to explain complex information clearly.
• Strong customer focus with proven problem-solving and conflict-resolution skills.
• Thrives in a fast-paced environment with high accuracy and attention to detail.
• Comfortable using customer service platforms, CRM systems and digital communication tools.

Mansioni

• Be the first point of contact for customer enquiries via phone, chat and email.
• Demonstrate empathy and a customer-first mindset in interactions.
• Troubleshoot issues and escalate complex matters as needed.
• Build knowledge of Plenti’s products, services and policies to offer clear guidance.
• Collaborate with teammates to share knowledge and improve performance.
• Provide feedback to internal teams to improve processes and customer experience.

Conoscenze

Customer service

Communication

CRM software

Problem solving

Multi-channel support

Strumenti

Helpdesk software

Chat platforms

Descrizione del lavoro

Aftersales Customer Support Specialist

Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance markets.

We are a fast moving and ambitious business that seeks to recruit smart and capable people, who can take ownership of their role to help the business thrive. With over 250 people based in Australia, Plenti is of a size where everyone can make a difference in their role and help us realise our very big ambitions as a team, as we go about building Australia’s best lender.

Plenti is a founder led business that launched in 2014, listed on the ASX since 2020 with annual revenue of over $250 million and a loan portfolio of over $3 billion.

About the Role

As a Customer Support Specialist at Plenti, you’ll be right at the heart of our customer experience. Acting as the first point of contact, you’ll support customers over the phone, chat and email with professionalism, empathy and energy. Our goal is to make every interaction feel positive, clear and easy. We want customers to feel heard, supported and confident that their query will be resolved quickly.

Key Responsibilities

• Be the first point of contact for customer enquiries, delivering prompt, accurate and friendly support via phone, chat and email.
• Show genuine empathy, patience and a customer‑first mindset when answering questions or resolving issues.
• Troubleshoot customer concerns efficiently, resolving what you can and escalating more complex matters when needed.
• Build deep knowledge of Plenti’s products, services and policies so you can give customers clear, confident guidance.
• Work closely with your teammates, sharing knowledge and best practices to lift the whole team’s performance.
• Support internal teams by passing on customer insights and feedback that help improve processes, products and the overall customer experience.

About You

• Experience in customer service, contact centres or financial services is desirable (retail or hospitality experience is also valuable if you love helping customers).
• Excellent verbal and written communication skills, able to explain complex information in a simple, reassuring way.
• Strong customer focus with proven problem‑solving and conflict‑resolution skills.
• Thrive in a fast‑paced environment while keeping a high level of accuracy and attention to detail.
• Comfortable using customer service platforms, CRM systems and digital communication tools.

Why You’ll Love Plenti

• A chance to make a real impact for customers every single day.
• You’ll be part of a collaborative, supportive team that celebrates great service.
• You’ll build valuable skills in financial services and customer experience.
• Excellent growth and professional development opportunities.

What's life like at Plenti?

Working at Plenti means joining a team that is high-performing, diverse, customer-focused and collaborative. It’s a place where everyone can “make it happen” and share in the results and success. If being in a dynamic industry as part of a market-leading fintech sounds like you, then join to help us reshape Australia’s financial eco-system for the good.

In return, you will enjoy a culture of innovation and entrepreneurship to take your career further. We offer flexible working and volunteer and study leave to develop your skills. We also have monthly social events, office snacks, company Townhalls and D&I initiatives and events to help you connect with your colleagues.

Plenti is committed to a diverse and inclusive workforce.

We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people and people with disabilities. When you apply, let us know of any reasonable adjustments you may need during the interview process so we can accommodate you.

We may use artificial intelligence (AI) tools to support parts of the hiring process

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.