After Hours Operations Officer

City of Gold Coast; Gold Coast City; On-site; AUD 34,000 - 44,000; Part time

Benefits offered by this job

Fitness Passport access

Counselling services (4 sessions)

Nutritionist session

Job summary

City of Gold Coast is seeking an After Hours Operations Officer to support the Duty Officer team across 35 community centres. The role covers evening and weekend shifts, with up to 19 hours per week, primarily Thursday to Saturday, to ensure smooth visits and events.

You will mentor, roster, coach staff, manage bookings, and provide advanced AV support. A C Class licence is mandatory, and strong problem-solving skills are essential.

Qualifications

• C Class Drivers Licence (Mandatory).
• Ability to work late afternoon - early evening shifts over Friday, Saturday and Sunday.
• Ability to problem solve when faced with customer issues or complaints.
• Able to support hirers in set up and pack down.

Responsibilities

• Support the mentoring, rostering and coaching of a Duty Officer team to be the face of Community Centres team outside of hours.
• Coaching team members to current practices & SWIs.
• Provide feedback to the wider Community Centres team for continuous improvement.
• Regularly check in on weekend and night venue hirers.
• Assist with weekend setup as necessary and coach and support ground staff with set-up and pack-down activities.
• Respond to after-hours changes and re-rostering as necessary.
• Maintain awareness of all bookings and appropriate on-site allocations.
• Provide advanced AV support and troubleshooting.
• Manage rostering, supervise shifts and oversee performance of all casual Duty Officer team members in the absence of the Duty Supervisor.

Skills

Mentoring

Roster management

Coaching

Customer service

Problem solving

AV support

Tools

AV equipment

Job description

The Community Centre team is made up of a group of diverse customer service professionals. We come from all types of industry backgrounds but share the same love and passion for making our communities great.

At our core we manage booking enquiries for over 35 community centres. It’s what happens within those rooms that makes the Gold Coast such a great place to live. Our customers provide regular weekly activities like yoga, martial arts and dance in 35 Community Centres from Ormeau to Coolangatta. Our customers hire our spaces to run everything from Karate and cake decorating classes, social functions and large-scale events with music and dancing! We’re also the place for auditorium events, hosting everything from theatrical performances to expos.

During the week, our team manage the administration of taking bookings and the operations/logistics on site. On the weekends and evenings, our casual team members are rostered to take care of our customer’s events and our buildings - that’s where this position will play a pivotal role.

About the role

Our After Hours Operations Officer will work alongside the Duty Supervisor, providing guidance and support to our casual Duty Officer team, hirers and community members, helping ensure every visit and event runs smoothly. With 35 community centres available for hire from 7am to 11pm, seven days a week.

This role will be up to 19 hours per week, predominately covering Thursday to Saturday based on business needs.

Key responsibilities:

• Support the mentoring, rostering and coaching of a Duty Officer team to be the face of Community Centres team outside of hours.
• Coaching team members to current practices & SWIs.
• Provide feedback to the wider Community Centres team for continuous improvement.
• Regularly check in on weekend and night venue hirers.
• Assist with weekend setup as necessary and coach and support ground staff with set-up and pack-down activities.
• Respond to after-hours changes and re-rostering as necessary.
• Maintain awareness of all bookings and appropriate on-site allocations.
• Provide advanced AV support and troubleshooting.
• Manage rostering, supervise shifts and oversee performance of all casual Duty Officer team members in the absence of the Duty Supervisor.

We’re looking for people who have:

• C Class Drivers Licence (Mandatory)
• Ability to work late afternoon - early evening shifts over Friday, Saturday and Sunday
• Ability to problem solve when faced with customer issues or complaints
• Able to support hirers in set up and pack down

Be part of shaping the Gold Coast’s future

The Gold Coast is inspired by lifestyle and driven by opportunity. We are the second largest Council in Australia.

We care about being the most flexible government organisation in Australia. We have a range of benefits to help you create the right balance:

• Personal and professional development courses
• Access to 350+ fitness facilities through Fitness Passport
• 4 free confidential counselling sessions a year for you or an immediate family member
• 1 free nutritionist and financial advice session per year

We pride ourselves on our shared mission of being a high-performing, customer-focused organisation which delivers value-for-money services to the community.

Contact PersonCarly Barnes

Closing DateSunday 4th October @ 11:59pm AEDT

Our selection process may include a one-way video interview via Criteria, a face-to-face or virtual interview via Microsoft Teams, reference checks via Xref and additional checks including police checks, employment history checks, qualification checks, pre-employment medical reviews and drug and alcohol testing.

We’re committed to creating a diverse workplace and inclusive culture. We take pride in people who align with our high-performance principles. We believe that the diverse makeup of our workforce reflects the community we serve. We welcome applications from people of all backgrounds, experiences and identities, and encourage candidates to discuss any support or adjustments they may need throughout the recruitment process.