Senior Advisory Solution Consultant

Servicenow; Bathurst; On-site; AUD 120,000 - 160,000; Full time

Job summary

ServiceNow is seeking a Solution Consultant in Australia to translate client challenges into tailored, high-impact solutions. You will lead demonstrations, craft compelling proposals, and guide clients through implementation with cross-functional teams.

This role emphasizes technical clarity, stakeholder communication, and strong relationship building in a fast-paced environment. The ideal candidate has 5+ years in solution consulting, a relevant degree, and a passion for innovative, AI-driven

Qualifications

• AI integration experience across workflows or decision-making.
• Bachelor’s degree or equivalent practical experience.
• 5 years in solution consulting or similar.
• Strong technical acumen and ability to explain complex concepts.
• Excellent communication and presentation skills.
• Proven ability to manage multiple projects concurrently.
• Experience with Higher Education & Public Sector.
• Committed to diversity, equity, and inclusion.
• Ability to tailor messaging to diverse stakeholders.

Responsibilities

• Understand client requirements and business objectives with the sales team.
• Analyze client needs to design customised solutions.
• Create compelling presentations, proposals, and demos.
• Advise clients with insights and best practices.
• Demonstrate products and address questions.
• Collaborate with product and project teams for implementation.
• Provide ongoing client support through project lifecycle.
• Stay updated on industry trends and emerging tech.
• Share knowledge and mentor teammates.

Skills

AI integration

Communication

Presentation

Relationship building

Strategic thinking

Problem solving

Multi-project management

Diversity & inclusion

Public Sector experience

Client advisory

Education

Bachelor’s degree in Computer Science, Business, Engineering, or equivalent

Job description

Job Description

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

At ServiceNow, we are a diverse and inclusive organisation that values collaboration, innovation, and customer-centricity. We strive to create solutions that meet our clients' unique needs and drive their success. As a Solution Consultant, you will play a vital role in understanding our clients' challenges, proposing tailored solutions, and ensuring seamless implementation. We believe in fostering a supportive and inclusive work environment where everyone's contributions are valued.

Responsibilities

• Collaborate with the sales team to understand client requirements and business objectives.
• Conduct in-depth analysis of client needs and pain points to develop customised solutions.
• Create compelling presentations, proposals, and demonstrations that effectively communicate the value of our solutions to clients.
• Serve as a trusted advisor to clients, offering insights, best practices, and recommendations.
• Conduct product demonstrations and effectively address client questions and concerns.
• Collaborate with cross-functional teams, including product development and project management, to ensure smooth implementation of solutions.
• Provide ongoing support and assistance to clients throughout the project lifecycle.
• Stay updated on industry trends, emerging technologies, and best practices to continuously enhance your knowledge and expertise.
• Contribute to the growth of the Solution Consulting team through knowledge sharing, mentoring, and collaboration.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• Bachelor's degree in a relevant field (e.g., Computer Science, Business, Engineering), or equivalent practical experience.
• 5 years of experience in solution consulting, technical sales, or a related role.
• Proven expertise in analysing complex business requirements and designing innovative solutions.
• Strong technical acumen with the ability to understand and explain technical concepts effectively.
• Excellent communication and presentation skills, with the ability to tailor your message to various stakeholders.
• Demonstrated experience in building and nurturing client relationships.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple projects simultaneously.
• Strong problem-solving skills and the ability to think strategically and creatively.
• Experience working with Higher Education & Public Sector
• Commitment to diversity, equity, and inclusion, and ability to work effectively with individuals from diverse backgrounds.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact (email protected) for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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