Admissions Systems and Operations Officer

flinders; Adelaide; On-site; AUD 94,000 - 101,000; Full time

Benefits offered by this job

17% Superannuation

Flexible working arrangements

Awards for Workplace Culture/Thriving@

Job summary

Flinders University in Bedford Park invites applications for the Admissions Systems and Operations Officer. You will maintain, enhance, and develop admissions systems and workflows to ensure efficient processing and an optimal applicant experience.

You will drive continuous system and process improvement, support daily processing, and collaborate with stakeholders to deliver student recruitment goals. A strong technical background in system maintenance and integration is essential.

Qualifications

• Experience in student administration or admissions is essential.
• Strong understanding of systems, workflows and process improvement.
• Experience working with international and domestic students.

Responsibilities

• Maintain and improve standard operating procedures to maximise efficiency of admissions processing.
• Ensure the student admission process supports a positive customer/service experience.
• Maintain and manage quality assurance elements of the admissions process and coordinate internal audits.

Skills

Admissions systems

System integration

Process improvement

Stakeholder collaboration

Analytical skills

Job description

Position Details

Continuing | Full-Time

Higher Education Officer Level 6 | $94,456 - $100,710

Location: Bedford Park / Kaurna Country

View Position Description

About the Role

The Admissions Systems and Operations Officer is responsible for maintaining, enhancing, and developing admissions systems and workflows to ensure efficient application processing and an optimal applicant experience. The role supports daily processing, drives continuous system and process improvement, and contributes to the University's student recruitment goals. It involves close collaboration with key stakeholders to identify and implement operational efficiencies. A strong technical background in system maintenance and integration, along with the ability to work well within a team is essential.

The Admissions Systems and Operations Officer will also:

• Maintain and improve standard operating procedures and ensure that staff are adequately skilled, supported and trained to maximise the efficiency of admissions processing.
• Ensure the student admission process supports a positive customer/partner service experience including maintaining integrity and evaluating and reporting on business performance.
• Maintain and manage quality assurance elements of the admissions process against benchmarking indicators, including coordinating internal audits and implementing agreed recommendations to ensure consistency of systems and processes and adherence to University policy and procedures.

This position makes a significant contribution to the University's strategic plan to "Changing 10 million lives, Every One Matters", by 2035 through enhancing admissions systems, processes and operations that support a seamless and student-centred experience for prospective students. By driving continuous improvement, leveraging innovative system solutions and responding proactively to evolving business and student needs, the role helps strengthen service delivery, operational excellence and student recruitment outcomes across the University.

About You

As the Admissions Systems and Operations Officer, you will thrive in a fast-paced and evolving environment where no two days are quite the same. Experience in student administration or admissions is essential, along with a strong understanding of systems, workflows and process improvement. You will enjoy solving problems, identifying opportunities to enhance processes, and working collaboratively with colleagues and stakeholders to deliver positive outcomes.

In addition to the above, you will demonstrate:

• Experience delivering high-quality customer service and fostering a strong client-focused culture within a team environment.
• Strong analytical skills, with the ability to develop and implement practical and innovative solutions to complex challenges.
• Experience working with international and domestic students, including a demonstrated understanding of other cultures and ability to communicate in a cross-cultural working environment.

About the Office of the Deputy Vice Chancellor (Students)

The Office of the Deputy Vice-Chancellor (Students) provides administrative support to key strategic and operational functions of the University's student-related and academic services. Under the general portfolio, the Office team support Portfolio leadership and facilitate dialogue between key service areas to help the Portfolio ensure Flinders' educational offerings are innovative, of assured quality, and are student centred. This drives our values and ethos, our impact and engagement, and our vision to be internationally recognised as a world leader in research, an innovator in contemporary education, and the source of Australia's most enterprising graduates.

Life at Flinders

They say know your place. We say you've found it right here.

Flinders University was founded on the belief that learning should open minds, celebrate individuality and give people the freedom to pursue their own point of view. That spirit lives on in our community of thinkers, doers and changemakers who challenge convention, and each other, to shape what comes next.

Rising to a challenge is nothing new for Flinders. During our first 60 years, we've navigated revolutionary changes in social and cultural norms, and have responded to transformative economic, environmental and technological developments. Through it all, we've continued to deliver for our students and community, innovating in learning and research to prepare graduates for the changing world they help create.

Reaching beyond the limits of buildings, borders, and backgrounds, ours is an inclusive culture that believes absolutely in equality and opportunity for all. We don't just accommodate differences; we embrace and celebrate them.

So, why work at Flinders?

• 17% Superannuation + salary packaging options
• Flexible working arrangements
• Awarded the AHEIA Higher Education Award for Workplace Culture Excellence due to our commitment to wellbeing through our Thriving@Flinders staff wellb