Administrative Services Manager

Victoria Legal Aid; Melbourne; Hybrid; AUD 89,000 - 105,000; Full time

Benefits offered by this job

Flexible hybrid work arrangement

Salary packaging up to $15,900

Generous leave benefits

Annual salary increases

Professional development opportunities

Free annual flu vaccinations

Employee Assistance Program

Job summary

Victoria Legal Aid (VLA) seeks an experienced Administrative Service Manager to lead a team of legal assistants in the South Coast region from Warrnambool. You will supervise performance, recruitment and training, and oversee office operations, budget and facilities while representing VLA in stakeholder engagements.

The role is based in Warrnambool on Gunditjmara Country, offering a flexible hybrid work setup and strong emphasis on work-life balance and community impact.

Qualifications

• Leadership skills and experience in managing and developing staff.
• Experience in coordinating administrative functions, specifically office procedures and practices.
• Highly proficient IT skills.
• Exceptional organisational skills with the capacity to manage changing environments and tight deadlines.
• Strong interpersonal skills with diverse stakeholders at all levels.

Responsibilities

• Lead and support staff performance, recruitment and training to deliver high-quality services.
• Coordinate workforce scheduling and day-to-day office operations, including managing the office budget and facilities.
• Represent VLA externally through seminars, meetings and engagement with key stakeholders.
• Build and maintain strong stakeholder relationships to support organisational goals, service delivery and community initiatives.

Skills

Leadership

Staff management

Office coordination

IT skills

Organisational skills

Stakeholder communication

Job description

• Maximum term position up to January 2028
• This is a parental leave coverage
• Salary range: $89,029 - $104,924 plus super
• Up to $15,900 in salary packaging, flexible hybrid work arrangement

About the role

Victoria Legal Aid (VLA) is seeking an experienced people leader to join our Warrnambool team. As an Administrative Service Manager (ASM), you'll provide leadership and operational support to a team of legal assistants, supporting the South Coast region.

In this role, you will:

• lead and support staff performance, recruitment and training ensuring the team can deliver high-quality services
• coordinate workforce scheduling and day-to-day office operations, including managing the office budget and facilities
• represent VLA externallythrough seminars, meetings and engagement with key stakeholders
• build and maintain strong stakeholder relationships to support VLA's organisational goals, service delivery and community initiatives.

This role is based at our Warrnambool office on Gunditjmara Country.

Why Warrnambool?

• Vibrant local culture of art, music, food and history
• Relaxed coastal living with stunning beaches and views
• Excellent work life balance without the noise and traffic
• Surrounded by nature- close to the Grampians, parks and reserves that protect native plants and wildlife

About you

• Leadership skills and experience in managing and developing staff.
• Experience in coordinating administrative functions, specifically office procedures and practices
• Highly proficient IT skills.
• Exceptional organisational skills with the capacity to manage changing environments and ability to prioritise your workload to meet tight deadlines.
• Strong interpersonal skills, with the ability to effectively communicate with people from diverse social and cultural backgrounds, and stakeholders at all levels.

Don't meet every requirement? At VLA, we understand that your work and life experiences can be just as valuable. If your CV doesn't align perfectly with our job description, we strongly encourage you to apply. You may be just the right candidate.

About VLA

We offer legal representation, family dispute resolution and non-legal advocacy to those who need it most. With over 1500+ staff employed in 16 offices across Victoria, we help people with their legal problems by providing information, advice and education with a focus on the prevention and early resolution of legal problems.

Our clients come from all walks of life and so do we. We hire great people from a wide variety of backgrounds and foster a work culture that is inclusive as well as diverse. Your unique ideas and perspectives are valued so that we best represent the people we serve.

Employee benefits

• A focus on work-life balance, including flexibleworking arrangements
• Hybridwork fromhome& office model
• Generous leave benefits, including:
  • Three days paid seasonal leave (to be taken between Boxing Day and New Year's Day public holidays)
  • Paid gender affirmation leave
  • Five days both paid reproductive and fertility leave per calendar year
• Annual 3% salary increase each December plus performance-related salary incentives
• Attractive salary packaging options including General Expenses up to $15,900, Meals & Entertainment up to $2,650 PLUS Novated Leasing
• Individual learning and professional development opportunities, tailored to your role and career goals
• Free annual flu vaccinations
• Access to our Employee Assistance Program, including confidential counselling and access to a range of mental health and wellbeing resources.

Other relevant information

It is a requirement that staff attend for office-based days at their primary work location. In line with this requirement, interstate applications will be considered only where the candidate is able and willing to relocate to Victoria, unless part of a border community.

VLA is committed to putting the safety and wellbeing of children first.

Applications close by 11.59pm on Monday 2 November 2026.