Administrative Service Officer 4 - Discharge Summary Liaison Officer

ACT Health; Canberra; On-site; AUD 87,000 - 93,000; Full time

Benefits offered by this job

Salary packaging

Flexible working conditions

Employee Assistance Program

Onsite Physiotherapists

Onsite cafes / staff facilities

Job summary

Canberra Health Services is seeking an Administrative Service Officer 4 in the Decision Support Division to monitor discharge summary completion across CHS facilities. You will analyse data from the Digital Health Record, validate documentation, and report trends to improve accuracy and timeliness.

The role requires strong Excel data analysis skills and collaboration with medical and clinical leaders to ensure high-quality discharge data is available for decision-makers.

Responsibilities

• Monitor and improve inpatient discharge summary completion across Canberra Hospital and North Canberra Hospital.
• Analyse discharge summary data within the Digital Health Record to identify trends and accuracy issues.
• Review clinical documentation to validate data accuracy and identify outstanding summaries.
• Identify outstanding discharge summaries and monitor completion rates for service improvement.
• Extract and analyse data using Excel to prepare regular reports for clinical units, divisions and executives.
• Liaise with Junior Medical Officers, Clinical Unit Directors and stakeholders to support timely completion of discharge summaries.

Skills

Data analysis

Stakeholder liaison

Tools

Microsoft Excel

Job description

Administrative Service Officer 4 - Discharge Summary Liaison Officer

Employment Type: Full Time, Temporary 12 months with possibility of extension and or permanency
Classification: Administrative Service Officer Level 4 (PN 35635)
Salary: $86,750 - $93,416 (Plus 12.5% Super)
Location: Canberra Health Services, ACT
Section: Decision Support Division
Closing Date: 22nd October 2026

What can we offer you:

Competitive pay rates and excellent working conditions within a tertiary hospital.

Salary Packaging with many options that provide full fringe benefits tax concessions.

Flexible working conditions.

Access to Employee Assistance Program.

Access to onsite Physiotherapists.

Access to onsite cafes, staff cafeteria, pharmacy and gift shop.

About the Role:

The Decision Support Unit (DSU) within Canberra Health Services plays a key role in supporting strategic and operational decision-making through the provision of high-quality data, information and decision support services. Health Information Services (HIS) supports a broad range of clinical services across Canberra Hospital, North Canberra Hospital and community health settings, ensuring health information is accurate, accessible and appropriately managed.

This position plays an important role in monitoring and improving inpatient discharge summary completion across Canberra Hospital and North Canberra Hospital. Key responsibilities include analysing discharge summary data within the Digital Health Record, reviewing clinical documentation to validate data accuracy, identifying outstanding discharge summaries and monitoring completion rates.

The position will use Microsoft Excel to extract and analyse data, identify trends and discrepancies, and prepare regular reports for clinical units, divisions and executives. The role will also liaise with Junior Medical Officers, Clinical Unit Directors and other stakeholders to support the timely completion of discharge summaries and contribute to continuous improvement within Health Information Services.

We are a diverse, collaborative, supportive, and high-performing team that values integrity, respect, and continuous learning. We work together to solve challenges, celebrate achievements, and create a positive workplace where everyone can thrive.

For more information regarding the position duties click here for the Position Description.

Canberra Health Services (CHS) is focused on the delivery of high quality, effective, person-centred care. It provides acute, sub-acute, primary and community‐based health services, to the Australian Capital Territory (ACT) and surrounding region. More information can be found on the CHS website.

Our Vision: creating exceptional health care together
Our Role: to be a health service that is trusted by our community
Our Values: Reliable, Progressive, Respectful and Kind

CHS is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment, we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as LGBTQIA+ are particularly encouraged to apply.

If you would like further information regarding this opportunity, please contact Morgan Evans at (02) 5124 3*** or at ************@act.gov.au.