Administrative Officer - Information Release Office

SA Health; Adelaide; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Employee Assistance Program

Job summary

SA Health is seeking a frontline information release coordinator in Adelaide to handle FOI requests, maintain medical records, and ensure strict confidentiality. You will liaise with Medical Records and the Information Release Manager to improve ROI processes and patient information handling.

The role offers opportunities for flexible working arrangements and support through the Employee Assistance Program, aligning with public-sector safeguards and patient confidentiality standards.

Responsibilities

• Ensure requests pursuant to the Freedom of Information Act are administered in accordance with specific guidelines and recorded using FOI office process.
• Maintaining medical records and client files and liaising with Medical Records for maintenance of patient records.
• Ensure confidentiality of all requests and documents, and identify and discuss opportunities to improve ROI processes with the Information Release Manager.
• Support for you and your family via our Employee Assistance Program.

Job description

Provide front-line customer service and promptly respond to enquiries regarding WCHN patient/client information, ensuring confidentiality and appropriate information release procedures.

Key responsibilities

• Ensure requests pursuant to the Freedom of Information Act are administered in accordance with specific guidelines and recorded using FOI office process.
• Maintaining medical records and client files and liaising with Medical Records for maintenance of patient records.
• Ensure confidentiality of all requests and documents, and identify and discuss opportunities to improve ROI processes with the Information Release Manager.
• Support for you and your family via our Employee Assistance Program.

What you need

• Applicants are encouraged to discuss the flexible working arrangements for this role.
• Manager, Information Release Office.