Administrative Officer (515679)

Department of Health; Hobart; On-site; AUD 77,000 - 83,000; Full time

Benefits offered by this job

Salary packaging

Professional development

Fitness Passport

Leave entitlements

Job summary

The Department of Health (Tasmania) invites applications for an Administrative Officer at the Roy Fagan Centre / Older Persons Mental Health Services. You will provide high-level administrative and reception support, coordinate staff, manage records, and assist senior management with reports, ministerial briefings, and information requests.

This role is based in Hobart and part of a vibrant, multidisciplinary team.

Qualifications

• Knowledge of modern office management practices and medical terminology.
• Ability to train and guide administrative staff.
• Experience in a multidisciplinary team and resolving conflicts.

Responsibilities

• Provide high-level administrative, reception and operational support to the Roy Fagan Centre and OPMHS.
• Coordinate and supervise administrative staff, including rostering, leave management, training and induction.
• Manage administrative systems, records, filing and information retrieval processes.
• Support senior management with correspondence, ministerial briefs, RTI requests and special projects.
• Liaise with clients, clinicians and stakeholders, handling complex enquiries with confidentiality.
• Assist with recruitment, staffing, meeting coordination, minute-taking and quality improvement activities.

Skills

Office management

Medical terminology

Computer skills

Organisational skills

Staff training

Team collaboration

Conflict resolution

Job description

The Team

Working at the Roy Fagan Centre – A Career with Purpose:

Who We Are: The Roy Fagan Centre (RFC) is Tasmania’s statewide specialised inpatient mental health facility for older persons, and part of Older Person’s Mental Health Service (OPMHS). We provide compassionate, person-centred care to individuals experiencing acute mental ill health, neuropsychiatric symptoms of dementia, and complex psychiatric conditions. Our multidisciplinary team works across four purpose-built units, each designed to support dignity, safety, and therapeutic engagement.

What We Do:

• Acute psychiatric care
• Dementia and neuropsychiatric treatment
• Geriatric rehabilitation
• Palliative and end-of-life care
• Rehabilitation and recovery-focused programs
• Support for families, carers, and community transitions

Our Values and Culture

At RFC, live by the One Health CARE values: Compassion, Accountability, Respect, and Excellence. We also embrace:

• Flexibility and inclusivity
• Transparency and teamwork
• Holistic and trauma-informed care
• Collaboration with families, carers, and community partners

We foster a welcoming, non-clinical environment where music, nature, and creativity are part of everyday life. Staff are encouraged to personalise spaces, build meaningful relationships, and support consumers with empathy and respect. To further enrich our culture, we actively implement the My Home Life program-an evidence-based approach that promotes quality of life for people living and working in care settings. Through this program, we focus on:

• Enhancing positive communication between staff, consumers, and families
• Strengthening relational care and emotional connection
• Encouraging shared decision-making and reflective practice
• Creating a culture of kindness, dignity, and mutual respect

My Home Life helps us ensure that every interaction is meaningful, every voice is heard, and every person—staff or consumer—feels valued and supported.

Why Work with Us?

We offer:

• A deeply supportive and inclusive workplace
• Structured supervision, mentoring, and professional development
• Opportunities to specialise in dementia care, trauma-informed practice, and aged mental health
• Access to professional development opportunities tailored to your role and interests, including training in dementia care, trauma-informed practice, and mental health support.
• A vibrant, multidisciplinary team culture
• A chance to make a real difference in the lives of older Tasmanians

We value diversity, lived experience, and resilience. Whether you're a nurse, allied health professional, support worker, administrator, or environmental services, your contribution matters.

What We Look For

• Are compassionate, curious, and collaborative
• Value dignity, autonomy, and person-centred care
• Are committed to continuous learning and reflective practice
• Can work respectfully with families, carers, and diverse communities

The Role

Administrative Officer – Roy Fagan Centre / Older Persons Mental Health Services

• Provide high-level administrative, reception and operational support to the Roy Fagan Centre and Older Persons Mental Health Service (OPMHS), ensuring efficient day-to-day service delivery.
• Coordinate and supervise administrative staff, including rostering, leave management, training, induction and ongoing team support.
• Manage administrative systems, records, filing and information retrieval processes to maintain accurate and confidential documentation.
• Support senior management with correspondence, reports, ministerial briefings, Right to Information requests and special projects.
• Liaise professionally with clients, clinicians and stakeholders, handling complex enquiries while delivering excellent customer service and maintaining confidentiality.
• Assist with recruitment, staffing, meeting coordination, minute-taking, asset management, reporting and quality improvement activities across the service.

You will need

• Demonstrated knowledge of and experience in contemporary office management practices including knowledge of medical terminology, or the ability to quickly acquire, and well‑developed computer skills and sound organisational skills.
• Ability to assist with the training and guidance of less experienced administrative staff, and the orientation of new employees including delegating administrative duties to ensure the development of team members.
• Proven ability to work effectively within a multidisciplinary team environment, including the ability to: cooperate and work well with other team members both in the administrative and clinical areas; respect the needs and ideas of others; provide support and assistance to team members; resolve conflicts; and appropriately share information with team members.

Why Tasmania

The Department of Health Tasmania oversees various hospitals across the state, including the Royal Hobart Hospital, Launceston General Hospital, Northwest Regional Hospital, and Mersey Community Hospital, as well as district hospitals and ambulance services. Additionally, it provides community health, mental health, and primary healthcare services to the Tasmanian community through more than 300 sites. Tasmania, Australia's only island state, offers unparalleled natural beauty and a luxurious lifestyle. Pursuing your health career in Tasmania’s public health system means building strong connections with colleagues and patients. It also means embracing a lifestyle where you can enjoy extraordinary experiences outside of work while making a significant impact on the community during work.

Details of appointment

Permanent full time, day worker position, working 76 hours per fortnight, commencing as soon as possible. *Notwithstanding hours to be negotiated with the successful applicant. Applicants should note that, for a period of twelve months from the date of publication, this selection process may be used to fill subsequent or similar full time, part time, and casual vacancies. Salary $76849 to $82996 per annum. Our Employer 12% superannuation contribution is on top of this amount. Salary range is in accordance with Public Sector Unions Wages Agreement 2025.

Salary Packaging

You'll have access to salary package a range of benefits including living expenses up to $9010 + $2650 in meal entertainment each FBT year + other benefits if eligible.

Benefits available to eligible candidates

• Professional development and accelerated pathways.
• A range of leave entitlements, including study leave and Professional Development Support.
• Fitness Passport – You, and your family can access 40+ fitness facilities across Tasmania for just $14.50 per week per person, or $28.05 for a family.

More information about our Employee Benefits can be found here

What it is like working at the Department of Health?

Compassion, Accountability, Respect, Excellence are the key values to work in Department of Health. Listen to some of the lived experiences from within the department through some of our wonderful staff and hear about their journey in relocating to Tasmania! Move to Tasmania | Tasmanian One Health Podcast - Spotify One Health Podcast - Apple Tasmanian Health Careers | Tasmanian Department of Health has achieved the Carer Accredited Employer Status providing support to employees with caring responsibilities. (Find out more under the Carer Recognition Act 2023). Respecting diversity is the foundation of everything that Department of Health do. This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation.

We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQA+ people, and people living with disabilities.

Contact

Name: Stuart Beard Position: Director of Nursing Phone number: 0499 874 501 Email address: [e-mail]